VRM in Bank
SKILLLABS RESOURCE SERVICES PRIVATE LIMITED
Ort der Stelle
Chandigarh
Status der Beschäftigung
Vollzeit
Job-Details
VIRTUAL RELATIONSHIP MANAGER CTC Offered up to 59 LPA Location Mohali KEY RESPONSIBILITIES Sales and customer relationship management Generate income by crossselling products across assets CASA and third party product segments to customers mapped as per portfolio Contact unique set of around 3035 customers of the portfolio every day to focus on customer service and relationship management Call handling as per defined standards Customer profiling and service Customer engagement Continuous engagement and connect with the portfolio customers with accurate complete capture of interaction details Promotion of Digital Banking Platforms Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience Audit and Service Quality Ensure all laid down systems and process are followed as stipulated by audit and senior management Ensure accurate and timely submission of financial transactions and requests Achieve quality benchmark defined as per target MIS Reporting Ensure timely submission of customer base review reports Adherence to set processes for updating customer interactions in CRM For doubts and queries feel free to contact at hidden mobile OR SHARE YOUR CV AT hidden email Regards anjali hidden mobile
