VAS & Digital Services Analyst
Telenor
Ort der Stelle
Islamabad
Status der Beschäftigung
Vollzeit
Job-Details
Last Date to Apply: 23rd October 2024
Employment Type: This is a full-time position.
Grade: This is a grade 2 position.
Location: This role is based in Islamabad, Pakistan. (Hybrid)
About the role:
VAS & Digital Services Analyst is responsible for planning of existing and upcoming value-added platforms and Digital Services along with regular co-ordination with Commercial, BSS, O&M, vendors and associated touch points for planning and launching of new services and platforms.
Your Impactful Goals will include:
He/She should be role model and must have solution providing skills, make informed decisions and manage the Projects wisely in order to achieve company’s business goals through viable technology solutions.
- Manage Projects end-to-end ensuring all the milestones in the VAS & Digital Service Delivery domain
- Understand & refine Business requirements and ensuring smooth development deriving technical solution with Vendor/development team, testing & deployment.
- Create system designs and technical roadmap.
- Ensure designed solutions are as per best practices and industry standards.
- Responsible for translating application requirements and business process models into technical specifications.
Your Typical day at work
- Stakeholder Management with internal and external customers
- Planning, dimensioning and integration of VAS services (SMSC, Anti-Spam, USSD, SMS-FW Bulk SMSC, RBT, MCA, ICS, CGW, Digital Products Delivery Platform, e.g.) based on the commercial forecast and vendor solutions.
- Analysis of daily statistical reports and recommending actions to keep the network running in an efficient manner.
- Interfacing with Commercial Division & Vendors for Analysis, POC, Pilot Runners, Evaluation & Implementation of new & current VAS as well as Digital Products & Services.
- Management of assigned Service delivery platforms according to performance KPIs, licenses and thresholds.
- Plan and design the expansion of the Service delivery platforms w.r.t forecast and requirement
- Liaise with the vendor regarding the technical solution of VAS projects.
- Participate actively (but not limited to) with BSS, Commercial and main vendor in carrying out new service and platform introduction, implementation and integration.
- Aligning Service delivery platforms with the TP internal and Telenor group Strategy and taking necessary steps toward evolution of VAS products & platforms to meet strategic goals.
- Coordinate with Budget process and procurement team for the timely raising and issuance of PRs and POs to the vendors.
- Coordinate with internal stakeholders for resolution of day to day planning & optimization related issues.
- Study and improve the Service delivery platforms performance by strong KPI checkpoints.
- Follow up on the progress of the optimization related tasks and projects on regular basis.
- Developing and ensuring compliance of inter and intra departmental procedures already developed.
- Coordination with 3rd party VAS vendors & to integrate their products/solutions with TP network.
- Educate and support 3rd party and internal business units regarding different APIs available on Service delivery platforms.
- Supervise, design, develop application business change request, solutions, conduct testing, provide implementation and rollout support ensuring Business Continuity.
- Focus on the standards and technologies for enabling systems performance qualities, such as availability, scalability, recoverability, etc
- Align information security policies, and translating them into technical requirements
What we are looking for?
Education: Minimum B.E (Computer/Electrical/Electronics/Telecommunications). MS & Project Management certification would be a plus point
Work experience:
- 4-5 years in the field of VAS/Service Delivery & Digital Services (Planning & Operations)
- Synonymous with API framework & hands on with API gateway platform.
- Knowledge of Digital & Traditional (SMS & IVR based) service/s creation & management.
- Known with deployments on Cloud & its application in Service delivery projects.
- Experience with Service-oriented Architectures (SOA) and other forms of application architecture.
- Experience with middleware technologies such as integration engines and enterprise service buses
- Experience on Cloud hosting utilizing both IaaS and PaaS models
Potential Career Path
The career path for this position leads to possible roles “Manager VAS & Digital Service Delivery Platforms”
Functional Skills / Knowledge Areas
- Project Management experience in delivering business requirements as per industry standards with no compromise in quality & Performance, experience of translating Business Requirements into Technical solutions.
- Integration of 3rd party VAS/SD platforms with Provisioning, Charging & Reporting systems. Establishment & integration of existing channels (SMS, IVR, USSD, WEB) with 3rd party platforms.
- Excellent understanding of GSM network architecture & its elements.
- Enhanced knowledge of VAS/SD network, products, services & general protocols.
- Good knowledge and understanding of (but not limited to) SMSC, MMSC, USSD, RBT, Charging Gateway, Digital Products Delivery & other nodes in the domain and their call flows.
- Fine project management skills, preferably some certification.
- Hands-On experience on platforms in VAS/Digital Service Delivery domain would be a plus.
- Ability to handle and deliver on quick basis in critical & pressure situation.
- Self-motivated with a lot of good zeal.
- Good interpersonal & presentation skills.
- Strong communication skills in English (both verbal and written)
- Knowledge of Digital, Service Delivery Platform/Framework, international best practices and service models
- Willing to adapt to stringent timelines and heavy workload to meet Company/Divisional objectives.
Why should you join us at Telenor?
At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.
As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of ra
ce, caste, gender, creed, color, religion, sex, national origin, or disability. As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability
