Customer Engineer
Vestas
Ort der Stelle
St Pierre and Miquelon
Job-Details
Professional | Full-Time | Commercial
Do you want to be part of the energy industry's global partner on sustainable energy solutions, with a tight focus on safety and quality standards? Do you have the desire to work collaboratively with the ability to motivate team members? If so, Vestas may have the opportunity for you!
Region NCE < SBU NCE Service < Customer Service Coordination
Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK & IR, Germany, Poland & Baltic Countries, Benelux as well as Eastern European countries. We are responsible for the Sales function, Project, Installation, and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.
The Service department is responsible for servicing wind turbines, maintaining long-term service contracts, and capturing aftersales opportunities available in the region. To accommodate our growth, we are looking for a new Customer Engineer for the Customer Service Management (CSM) team in Poland. The department has an open and informal culture, where teamwork and good communication is the key to our growth. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.
Vestas Poland is a local Sales Business Unit (SBU) with its main office in Szczecin. The SBU sells, constructs, and services wind turbines in Poland. The Service Organization, operating the wind turbines and providing services to the customers, employs approximately 280 employees.
We are looking for candidates for the position of Customer Engineer.
Responsibilities
• Provide first-line technical support to Customer Managers (CM) and Customer Coordinators (CC), support them in resolving both complex and ad hoc technical issues for service customers
• Be the interface between CSM, customers, and Technical Operation Support (TOS) to communicate technical problems and their resolution for complex issues
• Maintain good relationships with customers and their representatives during meetings, tele- and videoconferences, events, fairs, etc.
Qualifications
• An academic degree in e.g. Engineering, Economics, Business Administration, Logistics or similar
• Technical education (Mechanical, Electrical, Mechatronic)
• Technical knowledge of products and services
• Very good language skills in Polish and English
• Practical knowledge of various Microsoft office programs such as Outlook, Word, Excel and PowerPoint
• Experience with SAP or equivalent ERP systems will be counted as advantage
Competencies
• Keen on business improvement and project management
• Good understanding of the wind industry market
• Customer and solution-oriented approach
• Good interpersonal skills
What We Offer
Apart from an attractive benefits package, as a Customer Engineer, you will be in a close relationship with our customers. You will become a part of an international team of skilled and committed colleagues who all are enthusiastic about wind energy and are located in Poland. Our atmosphere at the office is positive and respectful, and all employees are ready to support when needed. You will have the possibility to develop your skills and shape your role in an environment where none of the day is the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develops new technology and directs the transition into green energy.
Additional Information
Work location: Vestas' office in Szczecin (as preferred) or the other Vestas’ locations in Poland.
This position requires approximately 50 days of travel yearly.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 15th of March 2023.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings
