Coach : Client Service
HEALTH RISK MANAGEMENT BOTSWANA
Job location
Gaborone
Employment status
Full–time
Job details
Responsibilities
• Establishing a coaching relationship with each assigned coachees to facilitate a productive working relationship.
• Identifying and analyzing areas for coaching to assist the development of coaches.
• Establishing coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance to ensure that coachees reach the required standard.
• Provide on the job training to coachees as required
• Do real-time quality assessments with coachees.
• Communicating feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder to maintain a high quality of work in the group.
• Liaising with coaches from other groups on a regular basis to resolve queries/maintain SLA’s and to build a positive working relationship between various groups.
• Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats
• Maintaining service level agreements for all assigned processes
