Non-Voice Customer Support
Strikingly
Job location
Democratic Republic of the Congo
Job details
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
The Role
Your Responsibilities Will Include
• Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone
• Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
• Translate our product and all customer communications like newsletters, lifecycle emails and more
• Develop expertise on our product and internal software to help our customers efficiently
• Maintain happiness and positivity in every customer and team interaction
Ideal Profile
Skills Required
• Fluent in Dutch and English in order to be able to effectively liaise with stakeholders in the region.
• Strong passion to help people with different learning curves
• Deep love for learning new things, problem solving, and analytical skills
• Experience in customer service in a fast-paced environment
• Availability to work at full time capacity (40 hours per week)
• Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20 Mbps internet connection
What's on Offer?
• Work within a company with a solid track record of success
• Great work environment
• Work alongside & learn from best in class talent
