Market Research Operations & Insights Officer - DRC
BURN MANUFACTURING
Job location
Kinshasa
Employment status
Full–time
Job details
About the role:
BURN is seeking to hire an exceptional Market Research Operations & Insights Officer. We are looking for someone with strategic initiatives and who is interested in working in a dynamic, challenging environment, for a company that recognizes and rewards creativity, initiative, and contributions.
Duties and Responsibilities:
• Provide project stakeholders with market context relevant to research operations processes.
• Localize, Pilot questionnaires, and pre-check the flow of discussion guides to recommend improvements/lessons to build up.
• Mobilize, recruit, train, and retain recruitment teams, data collection teams, and supervisors; Ensure proficiency in study tools, Platform use (I.e., Kobo), and best practices for data collection.
• Assign quotas, monitor data collection processes, and perform data quality checks (10% accompaniment, 30% phone call backchecks, LOI per participant)
• Manage project timelines and turn-around times on data collection.
• Manage customer database of participants, ensure consent for involvement, and track contact to ensure alignment / avoid the use of professional participants (+6 months before next engagement)
• Payout of survey participants and field operations teams
Skills and Experience:
• Strong background in research-oriented fields e.g. statistics, operations research, economics, or a related field;
• Wide knowledge and experience in planning and executing quantitative and qualitative research methodologies in all product life cycle stages, from product ideation to commercialization.
• Questionnaire design experience
• Data analysis ability & solid understanding of commercial business.
• Good computer and analytics skills (MS 365, SPSS, Excel)
• Good communication skills.
• Ability to work collaboratively in an informal, collegial environment.
• Ability to work effectively under deadlines.
• Bilingual - Excellent communication in both English and French
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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