Call center manager
beU delivery
Job location
Addis Ababa
Employment status
Full–time
Job details
We are looking for an experienced Call Center Manager to join our team. The ideal candidate will have a proven track record of success in managing a call center, with a focus on customer service and satisfaction. The Call Center Manager will be responsible for overseeing the day-to-day operations of the call center, including managing staff, monitoring performance, and ensuring customer satisfaction. The successful candidate will have excellent communication and organizational skills, as well as the ability to motivate and lead a team. Responsibilities: • Monitor staff performance and ensure customer satisfaction. • Develop and implement strategies to improve customer service. • Analyze customer feedback and develop strategies to improve customer experience. • Ensure compliance with all applicable laws and regulations. • Develop and implement policies and procedures. • Monitor and analyze call center metrics. • Train and mentor staff. • Handle customer complaints and escalations.
Educational Requirements: • 3+ years of experience in call center management. • English proficiency. • Excellent problem-solving skills. • Ability to motivate and lead a team. • Advanced customer service practices. • Excellent decisions making skills.
Required Experience:
Mid Level ( 2+ - 5 years experience
