Senior Technical Lead
Orange Business
Job location
Port Louis
Job details
about the role
· Oversees system engineering and architecture specifications
· Leads, manages, administers and maintains hardware and software
· Leads, manages or participates in key organizational IT infrastructure initiatives
· Leads, mentors, and coaches IT System Admins in making appropriate technical decisions
· Manages IT vendors to ensure timely and excellence delivery of services
· Oversees and develops project scope definition and implementation plans to maximize allocation of resources, ensure timeliness of delivery, and optimize technology solutions
· Provide expertise and guidance to design and establish system performance qualities such as availability, scalability, recoverability, reliability, and security
· Implement and/or enhance disaster recovery, information security and control structures
· Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
· Provides effective project control by monitoring progress and providing appropriate updates to senior management
· Develops and implements methodologies, policies, and procedures to ensure that systems are in compliance with and consistent with OBS standards and best practices
· Ensures that processes and documentation are adequate and effective to meet specifications and audit requirements
· Meet/Exceed established service level agreements; serve as the escalation point for critical issues, measure the effectiveness of the IT Infrastructure team
· Monitors customer satisfaction levels and maintain efficient and cost-effective services
· Maintains productive relationships with business and IT colleagues
· Promotes and executes OBS vision
· Acts as a trusted advisor and builds and maintains relationships with other interlocks/team members and customers to develop a clear understanding of needs.
· Training and developing staff, ensuring high levels of employee engagement and the opportunity for upward growth with increased responsibility
about you
· Bachelor’s degree with concentration in IT or business equivalent.
· Minimum of 10 years’ progressive, relevant IT experience. Minimum of 3 years’ experience designing/implementing/managing Cloud Infrastructure
· Experience in managing LAN and WAN Networks architecture
· Experience in managing cloud systems administrations including VMware and Hyperscalers
· Experience with backup technologies such as Netbackup, Networker or Veeam
· Experience with automation through bash scripting or any other automation tools such as Ansible, would be a definite advantage
· Minimum of 5 years’ experience in servers’ operating systems from installation, configuration, implementation (Windows, Enterprise Linux RHEL/OEL, VMware ESXi, etc)
· Experience in project management and managing multiple projects, and in both determining and building against business and technical requirements
· Some project-based travel required
· Documentation skills
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
