Client Service Intern
Zamara Malawi
Job location
Kasungu
Job details
THE ORGANISATION
Zamara is a leading financial services firm that provides services and solutions to Corporates and SME’s in Pension Fund Administration, Consulting, Actuarial Services and Insurance Solutions. The company is headquartered in Nairobi, Kenya, and has regional presence in Nigeria, Uganda, Tanzania, Rwanda and Malawi.
Zamara Pensions Administrators Limited domiciled in Malawi is inviting applications from suitably qualified candidates to fill the position of Client Service Intern on a 1-year fixed term renewable contract tenable at the Kasungu Service Center.
Applicants should be resident in these areas and should clearly state their location in their application. Applicants not resident in these areas will not be considered.
DUTIES AND RESPONSIBILITIES
Reporting to the Team Leader, the successful candidate shall be responsible for administrative support across the business in terms of handling the flow of people and ensuring that all front desk responsibilities are completed accurately and in a timely manner to promote organizational effectiveness and efficiency.
Key Responsibilities:
Welcome and ensure clients are attended to in a timely manner
Supporting Team leaders and Administrators as required in ensuring team targets are met and set out procedures are followed
Dealing with general enquiries and correspondence from pension fund members or general public and communicating with them appropriately
Providing member statements and explaining the output to pension fund members
Responsible for receiving and documenting all in-coming mail
Maintaining a daily log of all calls and client interactions
Perform other clerical duties such as filing, photocopying, scanning etc
QUALIFICATIONS & KEY COMPETENCIES
The following qualification is preferred
Must have a minimum of a bachelor’s degree in a business-related field, social or mathematical sciences
Familiarity with Microsoft Office Suite
Strong communication skills both written and verbal
Interpersonal skills
The following personal qualities are preferred:
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organize, multitask, prioritize and work under pressure
Excellent time management skills
Ability to maintain confidentiality
Well-groomed and presentable
HOW TO APPLY
Interested applicants who meet the above requirements should submit their applications and detailed Curriculum Vitae (CV), with three traceable referees, to the following postal or email address not later than Friday, 30 September 2022.
The Human Resources Manager
Zamara Pensions Administrators Limited
4th Floor, Plantation House, Victoria Avenue
P.O. Box 2766
Blantyre
Email: info_malawi@zamara.co.mw
Only short-listed applicants will be acknowledged
