Services Center Agent At Gigs Logistics Zaria - Kaduna, Nigeria
GIG Logistics
Job location
Kaduna
Job details
Location: Zaria, Kaduna Job Description Provide guidance to walk-in customers on product and service offerings Educate customers and potential customers with information on SLA and delivery timelines Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels. Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA). Serve guests by providing product/ service information related to delivery life-cycle, rates and payment. Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution. Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping. Promote and cross-sell company’s products. Ensuring proper documentation and safety of all parcels sent and received. Ensure strict compliance to scanning process and procedures. Requirements Minimum of HND from a government recognised tertiary institution Customer-centric, tech-Savvy, young and personable MUST be resident in Zaria. Application Closing Date Not Specified. Method of Application Interested and qualified candidates should send their CV to: jobs@giglogistics.ng using "Service Center Agent/Zaria" as the subject of the mail
