IT Service Specialist ($28-$30K)
ManpowerGroup Hong Kong
Job location
Hong Kong
Employment status
Full–time
Job details
• Well-known large organization
• Helpdesk technical support
• 5 days, 7 X 24, IT service
Job Duties
This role is responsible for delivering excellent technical/non-technical support to both internal and external customers with outstanding customer service, satisfaction, and timeliness within the organization’s service level targets.
• Service Centre activities on a scheduled 7x24 shift roster
• including Saturday, Sunday and Public Holiday, with days-off as compensation, 5 days week.
Job Requirements
• Tertiary educations are desirable, Degree in relevant IT studies will be in an advantage
• Minimum 6 years’ solid working experience in the IT industry, with at least 2 years in a similar role
• Certifications in ITIL is a MUST
• Knowledge and experience in Incident Management, Problem Solving and Request Fulfilment processes
• Strong problem solving and analytical skills
• Good communication and interpersonal skills, customer service oriented and good team player
