Chat Executive BPO
skyway solution
Job location
Chandigarh
Employment status
Full–time
Job details
• Work from the office
• Qualification:12th
• Good English communication (Verbal & Non-Verbal)
• Comfortable working with rotational shift
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possesses excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
