Management Information Systems Specialist
EMINENTURE
Job location
New Delhi, Delhi
Employment status
Full–time
Job details
Research Team Lead (Looking candidate from Data Field)
Avantika - 7827746006
Salary: upto 45,000 (Monthly)
Experience: 5+ Years
Location: Netaji Subhash Place (NSP), Delhi
Days: 5 Days (Saturday & Sunday Fixed off)
Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)
RESPONSIBILITIES:
• Manage Client’s SLA’s work for the improvement of the Team
• Ensure ongoing compliance with quality and industry regulatory requirements
• Conduct Live sampling, training, Monitoring & Assessing Processes
• Quality Monitoring - Evaluate Agent Performance
• Process Enhancement through Performance Assessment
• Standards of Quality and Compliance
• Define measurements for quality
• Criteria for Evaluation Process for Evaluation Coaching and feedback
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Numeracy skills for managing quality reports
• Writing skills for preparing reports
• Negotiating skills for handling the resources per quality performance
• Candidate must have handled blended process only
Qualification:--
• Minimum Graduate
Interested candidate can apply
