Service Engineer RMD
ABB
Job location
Almaty
Employment status
Full–time
Job details
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Your responsibilities
• Execute medium to high complex service work according to work instructions and in accordance with
• ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service
• to satisfy customers. In close co-operation with customer and other ABB teams, take actions to
• identify new Service business opportunities for ABB.
• Performs medium to high complex Service tasks like installation , commissioning, maintenance,
• upgrades and retrofits, repair independently, identifies technical problems and makes analysis through
• remote or on-site activity in different Service categories (installation and commissioning, maintenance,
• extensions, replacements, upgrades and retrofit, end of life service etc.).
• Ensures customer satisfaction by executing Service work according to customer order and expectation.
• Creates and maintains a good relationship with customers and understands their needs. Identifies new
• sales opportunities and takes influence in convincing the client for the complete service portfolio.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the
• appropriate quality for Service activities. Prepares standard lists for ease of work.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in
• a timely manner and follows up when needed. Create standards or job durations.
• Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots
• complex equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product, quality and customer service improvement and discusses
• them with management for changes.
• Actively ensures that HSE practices are of high standard. Works to eliminate unsafe practices and
• incidents.
• Consistently applies functional processes considering links to other teams.
Your background
• The higher technical education (electrician), drives and automation is preferred
• Experience as the MV Drives commissioning/service engineer not less than 5 years
• Expert knowledge of the Drives LV and MV
• Ringed Mill Drives application knowledge
• Flexibility and openness to new knowledge
• Excellent analytical skills
• MS Office user
• English not below Intermediate level
• Readiness for often and/or long business trips (cycle: 2-3 months on site, 2 weeks at home;
• or often short trips for services)
• Knowledge of ABB Drives ACS6000/5000, ACS8xx is mandatory
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
83693313
