Client Relationship Manager
XM
Job location
Almaty
Employment status
Full–time
Job details
Kazakh and Russian-Speaking Client Relations Manager
The Role:
We are looking for a passionate, energetic and self-motivated professional to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.
The main responsibilities of the position include:
• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Deal with clients’ inquiries via live chat, email and telephone
• Handle client inquiries via email and telephone and ensure that high level service is provided
• Perform personal clientele analysis and taking actions as required
• Promote available products and services to clients
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary
Main requirements:
• Degree in a business-related field
• Customer care or sales experience is a definite plus
• Client handling experience in the financial services sector is a definite plus
• Fluent Kazakh and Russian speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Ability to multitask and prioritise
• Strong computer literacy
Benefit from:
• Attractive remuneration package
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities
Type of employment: Full-Time
Location: Cyprus, Greece or Remote
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality
