Store Administrator
Hermès
Job location
Kuala Lumpur, Federal Territory of Kuala Lumpur
Employment status
Full–time
Job details
Main responsibilities
Inventory Control:
• Daily stock operations management and control for a perfect stock accuracy
• Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns etc.).
• Manage the daily replenishment of all storage areas on the salesfloor (products and packaging)
• Monitor and close expired reservations and reintegrate them into available stock
• Assist in the follow-up and correction of negative stocks daily
• Manage defective / shopsoiled products
• Stock takes and cycle counts
• Plans, prepares and execute stock takes and cycle counts
• Scanning and investigating discrepancies, followed by consolidating final reports to be submitted to the Finance department
• Recommend or propose corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage
• Process improvement from current storage process
• Implement an optimized organization of storage through understanding of our existing storage process and feedback from the store team
• Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up etc.), and raise alerts to your manager when necessary
• Become a subject matter expert for all stock-related processes and tools
Store Administration and After-Sales Service:
• Management and follow-up of customer services
• Managing all customer services – complaint handling, follow-ups in relation to store IT tools
• Responsible for the quality of follow-up for all customer services by establishing follow-up routines.
• Partnering sales team to optimize and simplify the back-office follow-up of those services
• Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations
• Compliance and knowledge on internal procedures
• Manage the store archiving for relevant documents, following the local and Group internal control rules
• Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
• Be responsible for the application of procedures related to internal control and health & safety
• Store orders
• Be responsible and supervise the allocation of staff uniforms: fitting, orders, remittance, alterations, dry cleaning, spare uniforms
• Organize the supply of office stationery, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
Profile
Requirements & Capabilities:
• Passionate about retail and luxury
• Significant previous experience in retail back of house operations position
• Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
• Service- and customer-oriented (internal and external customers), with excellent communication skills
• Proficient with Excel / IT tools
• Team player - first experience of management appreciated if supervising security and/or tailor and artisan
• Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus
