Customer Support Representative
Translation Empire PK
Job location
Islamabad
Employment status
Full–time
Job details
UK’s leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Representative. Candidate must be proficient in English and must have exceptional communication skills. If you are passionate about delivering excellent customer service and have the necessary qualifications, we invite you to apply for this opportunity.
Job Responsibilities
• Manage/handle the outgoing/incoming calls professionally
• Identify and assesses customer’s need to achieve satisfaction
• Giving follow up calls to the customers at a specified date and time
• Stay up-to-date on product and service knowledge
• Follow communication procedures, guidelines, and policies
• Managing a large number of outbound calls
• Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Qualification / Skills
• Excellent written and verbal communication skills, particularly in English
• Strong problem-solving and troubleshooting abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Comfortable with technology and ability to quickly learn new systems
• Ability to adapt to changing situations and priorities
• Positive attitude and commitment to providing excellent customer service
Work Mode - Onsite
Working Hours - UK Timings preferably 12:00 p.m. – 09:00 p.m. / 01:00 p.m. – 10:00 p.m. / 02:00 p.m. - 11:00 p.m. PST
Location - Bahria Town Phase 7 Islamabad
Salary - Market competitive
