Customer Support Representative
Essentia Technologies
Job location
Islamabad
Employment status
Full–time
Job details
A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK).
Job Description:
To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.
Key Responsibilities:
• Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
• Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
• Maintain and update continuously Duty Filters, Sub Contract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.
• Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.
• Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
• Generate daily reports and distribute as directed by the Helpdesk Manager.
• Produce appropriate customer service reports as appropriate and in a timely manner.
• Provide front desk out of hour’s service as appropriate.
• Assist the Helpdesk Manager in the completion of approved project work as directed.
• Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
• Complete adequate handover to line management prior to you taking approved holiday.
Skills Requires:
• Administrative experience within a business environment
• Very strong attention to detail
• Proven inter personal and communication skills, both oral and written at all levels
• High degree of computer literacy
• Highly motivated and determined
• Demonstrate the ability to understand business processes and their purpose
• Team Player
Job Type: Full-time
Salary: Rs35,000.00 - Rs40,000.00 per month
Ability to commute/relocate:
• Islamabad: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• UK Call Center: 1 year (Preferred
