Customer Support Analyst (IT support)
Helius Technologies Pte Ltd
Job location
Bangkok
Employment status
Full–time
Job details
Company: IT-One
Working hours: 8am -5pm, Monday – Friday
OT – 24/7 support – on call, rotated every week
Location: Tipco Tower Rama6, Have shuttle bus from BTS Aree
Interview: 1 round of interview
Salary: 18,000 (20,000 if TOEIC is over 750)
IT One is an end-to-end IT solutions provider which is a unique partnership between Accenture, the world leading provider of management consulting, technology services and outsourcing, in a joint venture with the Siam Cement Group (SCG), Thailand’s largest industrial conglomerate. IT One has been formed and operated since 2001 and currently has large scale professional. With more than 500 professionals best in class resources and our deep technology expertise and industry focus, IT One deliver IT solution that makes a key difference to the profitability and performance of its clients’ businesses.
Application Technical Support (Customer Support Analyst)
Job Responsibilities:
The level 1 support service would consist of the following functions:
• Log Incidents/ Service Requests
• Perform Initial Incident Triage (validate category/ confirm required data /seek
further data from End users as required)
• Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where
possible)
• Assign unresolved tickets to appropriate resolver teams for further incident
resolution
• Assign ticket to IT Service Provider via IT Service Management Tool
Skill Requirement:
• Bachelor degree from Computer Science, Computer Engineer, Information Technology, or related field
• 0-3 years of experience in helpdesk, IT support, or technical support role (Fresh graduate is also welcomed)
• Enjoy or be familiar with dynamic environment
• Good communication skill and analytical thinking
