Technical Administrator
FKG Marine
Job location
Sint Maarten
Job details
Technical Administrator Roles and Responsibilities
Accountable to Hydraulic Leader for:
• Ensuring efficient, effective and professional customer services.
• Providing administrative support to the Technical Team
• Providing proactive support to the Hydraulic Division enabling the smooth running of the organization and creating an environment of continuous improvement.
Responsibilities:
• Be a main point of contact for walk in clients, telephone and email enquiries.
• Assist in selling and advising customers on all hydraulic products and services.
• Asses customer requests, and with the input from relevant specialisms formulate quotes, estimates and coordinate solutions. This includes assessing and pricing labor.
• Source product, materials and when requested carry out stock control functions
• Have good working knowledge of all company policies, procedures and workflow.
• * Input and utilize QuickBooks for quotes and purchase orders of standard parts, payments, receipts or as directed by Head of Customer Services and Head of Hydraulics
• Utilize company policies, processes a system to ensure safe and effective delivery of good customer service.
• Assist in the hydraulic hose shop as required
• Assist as required in project management
Skills:
• It is expected for the Technical Administrator to know the technical aspects of and within the Hydraulic Division.
• In-site training will be provided by FKG with the opportunity for off-site training at NIPA on evening hours
• Understand and accurately document client requests.
• Coordinate and prioritize tasks to ensure customer satisfaction.
• Work well within a team to ensure customer experience consistent and to the highest standard.
• Be able to multitask and prioritize in line with company objectives.
• Good written and oral communication skills.
• Follow through on actions and attention to detail.
• Adaptable and creative capabilities that ensure tasks gets done.
• Upbeat and approachable disposition.
• Computer literacy skills
• Word processing
• Sheets/Excell
• E-mail
• Quickbooks
Apply
Interested applicants can submit their resume and cover letter to hr@fkgmarine.com.
Applicants must be legal to work on Sint Maarten
