Customer Service Agent
Axios International
Job location
Iraq
Employment status
Full–time
Job details
Position: Customer Service Agent
Position Purpose
The purpose of this role is to engage with and co-ordinate program beneficiary applications using program platform
The jobholder will act as liaison, provide program related information, answer to queries and concerns, and carry out administrative duties
Duties and Responsibilities
• Liaise with pharmacies and patients
• Co-payments reimburse solution administration
• Work closely with the Program Manager to secure patient file approval
• Ensure that current patients receive their medications quickly and efficiently
• Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance
• Maintain and update electronic Program files, including patient and quality assurance data.
• Conduct administrative duties for the office
• Manage the inbound and outbound calls and responding to patient inquiries and concerns
• Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
• Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
• Providing patient with the organization and program related information
• Additional duties as required
Relationships
• Work closely with management team in the region.
• Reporting to the Program Manager in region
• Work with the related divisions of Axios
• Maintain ongoing and frequent communication with Axios staff including Axios global staff.
Educational Background and Experience
• Any Degree or Diploma or relevant experience in customer service management
• 1 to 2 years working experience in an administrative role is ideal
• Good command of both spoken and written English
• Experience in data entry, monitoring and management
