Customer Support Associate /Part-Time/ - PM Shift - Start Now
Cotopaxi
Job location
New York, NY, USA
Job details
We are on the lookout for a resourceful Customer Support Associate (Part-Time) - PM Shift to join our productive team at Cotopaxi in Salt Lake City, UT.
Growing your career as a Part Time Customer Support Associate (Part-Time) - PM Shift is an amazing opportunity to develop relevant skills.
If you are strong in people management, project management and have the right personality for the job, then apply for the position of Customer Support Associate (Part-Time) - PM Shift at Cotopaxi today!
Job Title: Customer Support Associate (Part-Time) - PM Shift: 1pm - 5pm MST
Job Level: Entry-Level
Job Type: Part-Time, Non-Exempt (20 - 25 Hours/Week)
Job Location: Remote based in Utah, Colorado, Idaho, or Wyoming.
Job Compensation: $17-18/hour
About Cotopaxi:
Cotopaxi is a carbon neutral outdoor gear brand founded to create sustainably designed products that fight extreme poverty, inspire adventure, and move people to do good. As a certified B Corporation, we believe in using the power of business as a force for social, environmental, and economic good. Our creed, Gear for Good, touches every aspect of our company. Cotopaxi is committed to making all of our gear using repurposed, recycled, or responsible materials by 2025. We allocate 1% of our annual revenue to the Cotopaxi Foundation which awards grants to outstanding nonprofit partners carefully selected for their track records at improving the human condition and alleviating poverty. In 2021, we aided over 1 million people in extreme poverty through targeted grants to outstanding organizations with proven methodologies.
We value people, impact , and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the middle of the woods, you’ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We work hard and we play hard. We are a team of outdoorsy, mission-driven people looking to prove that business CAN be a force for good. So, if you join our team, you’ll be a part of something bigger than the bottom line!
What You’ll Do (Job Overview):
Hey Utah, Cotopaxi is looking for a Customer Support Associate to join our CX Team!
Here at Cotopaxi we value building relationships and look to create an environment that welcomes people from all backgrounds no matter what their connection and experience is with the outdoors. People are always at the core of what we do and in this role they/she/he will be a part of the support network for all Cotopaxi customers!
Do you enjoy talking on the phone? Savvy at connecting via chat? And able to bring personality and empathy to an email? Here on the customer support team your focus is to not only be efficient, but to also humanize this experience for our customers via phone, email, or chat. Your out-of-box thinking is your strongest asset in helping find answers and solutions for our customers.
Our Customer Experience team thrives on teamwork and in this remote role we strive to build comradery and connection in the workplace wherever you call your office. We not only strive to build deeper connections with our customers, but also within our team sharing each other's stories and passions. If you are seeking consistency within remote life and sharing creative customer solutions, laughter, and wins with a close knit team - the Cotopaxi CX Team is where to do it!
This role sits on the Customer Experience Team, reporting to the Customer Experience Supervisor, and they/she/he will become a product and systems expert in all things Cotopaxi!
How You’ll Do It (Job Responsibilities):
The Experiences We Look to Create:
• Managing live coverage - you can own phones, chats, text, and emails quickly and accurately.
• Customer care matters! You strive to always maintain a high level of customer service while keeping team goals in focus.
• You look at problem solving optimistically and take a creative approach to finding customer solutions.
• Details matter to you - you're organized and focus on accuracy and efficiency with every customer conversation.
Operations and Expectations:
• We want to provide the best experience for our customers - having a quiet workspace and reliable internet is key.
• Digital communication wizard! You not only own customer communication, but you are a reliable resource for your department by staying involved and current on team news and updates across multiple platforms.
• Availability to work 20hrs/week with shifts Monday - Friday 1pm - 5pm MST.
• You can happily work throughout the holiday season increasing to 25 - 29hrs/week from November - January.
Experiences to Highlight (What You Need to Succeed):
Who You Are:
• 18yrs or older.
• A people person. Good at gab. You know the kind.
• Energetic and enthusiastic.
• An eye for detail. You're organized and someone who thrives in a start-up minded company.
• Looks at problem solving optimistically and creatively - an out-of-the box thinker.
• You not only radiate positivity through conversations with customers, but also with your team!
• A team player, but also an all-star on your own. Takes direction and runs with it.
• A humanitarian at heart, and someone who believes in our Do Good mission.
Your Experiences:
• 1 year of experience in Customer Service, preferably experience on phones/live coverage.
• Our CX channel is growing and evolving, so you’ll be evolving with it too! We value a strong capacity for collaboration, creative-thinking, and adaptability.
• If you’ve got experience working in the outdoor industry, that’s cool too (but not necessary).
The Perks (Job Benefits):
We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.
This position is $17-18/hour.
Here is a snapshot of the benefits we provide:
• 401(k) plan with employer match.
• Company paid mental health benefits.
• Remote work stipend (for remote employees only).
• 60% off Cotopaxi products.
• Additional outdoor/adventure/lifestyle brand discounts.
• Company and department outings and gatherings.
• A fun, caring and empowering company culture!
As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we’re involved with that has no limits.
No matter what experience you have within the outdoor industry we encourage you to apply. At Cotopaxi we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and radical candor are necessary for success. Show us how your experiences have shaped you and how you can contribute to Cotopaxi in our mission to Do Good. We can’t wait for you to share with us your personal story!
Benefits of working as a Customer Support Associate (Part-Time) - PM Shift in Salt Lake City, UT:
● Excellent benefits
● Advancement opportunities
● Advantageous package
● Remote Work opportunity
