Warranty / Repairs Associate /Part-Time/ - Virtual/Remote - Hiring...
Cotopaxi
Job location
New York, NY, USA
Job details
We are searching for a resourceful Warranty & Repairs Associate (Part-Time) - Virtual/Remote to join our passionate team at Cotopaxi in Aurora, CO.
Growing your career as a Part Time Warranty & Repairs Associate (Part-Time) - Virtual/Remote is an amazing opportunity to develop exceptional skills.
If you are strong in decision-making, persuasion and have the right initiative for the job, then apply for the position of Warranty & Repairs Associate (Part-Time) - Virtual/Remote at Cotopaxi today!
Here at Cotopaxi we value building relationships and look to create an environment that welcomes people from all backgrounds no matter what their connection and experience is with the outdoors. People are always at the core of what we do and in this role they/she/he will play a key part in upholding our Guaranteed for Good TM promise by guiding and supporting our customers through our warranty & repairs process. Customer Experience consists of three separate yet unified teams to ensure a positive, holistic, and lasting relationship between the customer and the brand. Warranty & Repairs is one of these teams and exists to service and educate the customer during the post purchase stages. Being a part of this team you will not only efficiently move through our warranty claims, but also humanize this experience for our customers. Your focus is to ensure their Cotopaxi gear can last as long as possible through functional repairs and our circular approach to warrantied items. Whether the claim is because of an epic adventure, coffee shop mishap, or a faulty zipper, your passion for product construction and longevity shines as you help our customers. Our Customer Experience teams thrive on teamwork and in this remote role we strive to build comradery and connection in the workplace wherever you call your office. We not only look to build deeper connections with our customers, but also within our team sharing each other's stories and passions. If you are seeking consistency within remote life and sharing creative customer solutions, laughter, and wins with a tight-knit group - CX is where to do it! This role reports to the Warranty & Repairs Manager, and they/she/he will become a Guaranteed for Good TM expert! Benefits
401(k) plan with employer match
Company paid mental health benefits
Remote work stipend (for remote employees only)
60% off Cotopaxi products
Additional outdoor/adventure/lifestyle brand discounts
Company and department outings and gatherings
A fun, caring and empowering company culture Culture
Cotopaxi is a carbon neutral certified B Corporation that creates sustainably made outdoor gear designed to fight extreme poverty, inspire adventure, and move people to Do Good. Our Gear for Good promise is to make gear that lasts and to have a positive social, environmental, and economic impact. By 2025, we re committed to using repurposed, recycled, or responsible materials in all of our gear. We also allocate at least 1% of our annual revenue to the Cotopaxi Foundation, which awards grants to nonprofit partners with proven track records of alleviating poverty. Through our Foundation to date, we have reached an estimated 3.5 million individuals living in extreme poverty. Cotopaxi is a company that values people, innovation, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We are a team of adventurous, mission-driven people looking to prove that business CAN be a force for good. Responsibilities
How You ll Do It (Job Responsibilities): The Experiences We Look to Create:
• Customer care matters! You strive to always maintain a high level of customer service, communicating options and outcomes to customers while ensuring a positive experience while upholding our Brand promise: Guaranteed for Good TM .
• Claims all-star - vet warranty & repair claims and determine the next best step for our customer and their product.
• Details matter to you - you're organized and focus on accuracy and efficiency with every claim.
• Multitask is your middle name. You will manage multiple claims within your inbox with the goal of keeping it at zero(!).
Operations and Expectations:
• We want to provide the best experience for our customers - having a quiet workspace and reliable internet is key.
• Digital communication wizard! You not only own customer communication, but you are a reliable resource for your department by staying involved and current on team news and updates across multiple platforms.
• Availability to work 25hrs/week - 5hr shifts Monday - Friday between 9am - 5pm MST.
• You can happily work throughout the holiday season increasing to 29hrs/week from November - January.
Experiences to highlight (What You Need to Succeed): Who You Are:
• A people person - you not only bring energy and enthusiasm to customer conversations, but empathy as well!
• An outdoor gear head, with hands-on experience in repairing and maintaining gear.
• An eye for detail. Can distinguish defective causes from accidental causes.
• Looks at problem-solving optimistically and creatively - an out-of-the box thinker.
• You not only radiate positivity through conversations with customers, but also with your team!
• A team player, but also an all-star on your own. Takes direction and runs with it.
• A humanitarian at heart, and someone who believes in our Do Good mission.
Your Experiences:
• 1+ years of Customer Service experience.
• Significant understanding of (and stoke for) product construction in outdoor apparel and gear.
• Our CX channel is growing and evolving, so you ll be evolving with it too! We value a strong capacity for collaboration, creative-thinking, and adaptability.
• If you ve got experience working in the outdoor industry, that s cool too (but not necessary).
Requirements
At least 18 years old.
Authorized to work in the US without sponsorship.
Currently located in Utah, Idaho, Colorado, or Wyoming.
1+ years of Customer Service experience.
Significant understanding of product construction in outdoor apparel and gear including hands-on experience in repairing and maintaining gear.
Available to work part-time Monday - Friday between 9:00am - 5:00pm MST (5hr shift blocks each day).
Equal Opportunity Employer
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Requisition #clcqpld9ideet0lk9hgotbi5t
Benefits of working as a Warranty & Repairs Associate (Part-Time) - Virtual/Remote in Aurora, CO:
● Excellent benefits
● Company offers career progression opportunities
● Attractive package
● Remote Work opportunity
