Director of Business Systems
Cotopaxi
Job location
Salt Lake City, UT, USA
Job details
Job Title: Director of Business Systems
Job Level: Senior-Level
Job Type: Full-Time, Exempt
Job Location: Insert: Cotopaxi HQ: Salt Lake City, Utah (Remote)
Eligible for remote work in Utah, Colorado, Idaho, Washington, Oregon, California, Ohio, Tennessee or Georgia.
Job Compensation: $120-160k plus annual bonus.
About Cotopaxi:
Cotopaxi is a carbon neutral outdoor gear brand founded to create sustainably designed products that fight extreme poverty, inspire adventure, and move people to do good. As a certified B Corporation, we believe in using the power of business as a force for social, environmental, and economic good. Our creed, Gear for Good, touches every aspect of our company. Cotopaxi is committed to making all of our gear using repurposed, recycled, or responsible materials by 2025. We allocate 1% of our annual revenue to the Cotopaxi Foundation which awards grants to outstanding nonprofit partners carefully selected for their track records at improving the human condition and alleviating poverty. In 2021, we aided over 1 million people in extreme poverty through targeted grants to outstanding organizations with proven methodologies.
Cotopaxi is a company that values people, innovation, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We are a team of adventurous, mission-driven people looking to prove that business CAN be a force for good.
Job Overview (What You ll Do):
Cotopaxi s hands-on Director of Business Systems, with excellent NetSuite ERP system implementation, leads our Business Systems Development team while caring deeply about the technical side of operations. This role will manage service delivery and website/systems reliability and scalability including architecture, planning, reporting, configuration and build, testing, and deployment of solutions; and will be accountable for all aspects including managing technical resources (partners/subcontractors and staff), scheduling, risk management, internal and external communications, status reporting, and resource management (internal and partners), reporting to the VP of Technology.
This person must be able to coordinate well between a variety of vendors and technical experts. This role is for someone who is an excellent communicator, able to eliminate jargon when necessary, yet able to dive deep into technical details when working with development staff. They can take complete ownership of the technical implementation of projects and ensure that no stone is left unturned to avoid risks. They also take quality very seriously and work to quantify and evaluate new ways of measuring quality to ensure application uptime and a positive user experience. They are also an avid learner, keeping up to date with new technology to evaluate its impact on our organization.
Job Responsibilities (How You ll Do It):
• Effectively lead the development and operations and cross-functional teams in a hyper-growth fast-paced environment.
• Lead business requirement gathering sessions in collaboration with project managers and ensure a best-fit solution.
• Maintain accurate program estimates, timelines, project plans, and status reports.
• Develop and maintain the current state of business processes and systems.
• Execute roadmaps, solution architecture, release planning, preparation, validation, post-release monitoring, performance, and maintenance.
• Responsible for complex technical management coordination with multiple vendors and staff.
• Be in-house subject matter expert of NetSuite and other business systems.
• Create complex workflows, integrations, and documentation of customizations.
• Manage and appropriately escalate delivery impediments, risks, issues, and changes associated to the product development initiatives.
• Assign and monitor work of technical personnel, ensuring that application development and deployment is done in the best possible way.
• Implement quality control and review systems throughout the development and deployment processes.
• Provide process improvement recommendations based on best practices and industry standards.
• Be an advocate for security and performance standards in the organization.
Experiences to Highlight (What You Need to Succeed):
• 5+ years of experience in an inventory-based, ideally consumer brand business, demonstrating increasing scope and responsibility.
• 4+ years of NetSuite experience (NetSuite certifications preferred).
• Experience with middleware such as Celigo or Dell Bhumi.
• Previous experience with EDI implementations (ideally SPSCommerce).
• Previous experience with Shopify.
• Demonstrated track record of leading teams and process improvements.
• Strong understanding of accounting principles.
• Sound knowledge on APIs and system integrations (ERP, WMS, CRM, PLM, etc.).
• Should have Think with an Automation First mindset.
• Ability to quickly identify and drive to the optimal solution considering possible constraints.
• Good understanding of agile scrum principles.
• Excellent judgment, analytical-thinking, and problem-solving skills.
• Previous experience working in the Tech/SaaS industries.
• Self-motivated, possessing excellent time-management and organizational skills.
• Strong cross-functional collaboration skills, relationship-building skills, and ability to achieve results without direct reporting relationships.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
Job Benefits (The Perks):
We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.
The salary range for this position is $120-160k, and will be based on the experience that you bring to the table.
Here is a snapshot of the benefits we provide:
• Medical, dental and vision benefits.
• Company paid basic life insurance.
• Company paid short term disability coverage.
• Company paid life assistance program, with the election of medical coverage.
• 401(k) plan with employer match.
• Unlimited responsible PTO.
• In The Wild Time: Dedicated time out of your work week to spend outdoors or volunteering.
• 60% off Cotopaxi products.
• Additional outdoor gear discounts.
• Gym reimbursement stipend.
• $1,000 stipend after 18 months for bucket list adventure.
• $5,000 stipend after 5 years for bucket list adventure.
• Bi-annual company-wide outings and regular virtual/in-person celebrations.
• A fun, caring and empowering company culture!
As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we re involved with that has no limits.
No matter what experience you have within the outdoor industry we encourage you to apply. At Cotopaxi we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and radical candor are necessary for success. Show us how your experiences have shaped you and how you can contribute to Cotopaxi in our mission to Do Good. We can t wait for you to share with us your personal story!
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