Developer ServiceNow (ITSM)
AFRICASHORE
Ubicación de trabajo
Rwanda
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
We are looking for Developer ServiceNow (ITSM) profiles for a remote assignment for our client, an IT service.
Mission:
• Serve as the primary ServiceNow ITSM/ITOM technical point of contact for business users and internal teams.
• Define technical solutions by design that are aligned with ServiceNow ITOM/ Automation/ ITSM implementation best practices.
• Maintain expert knowledge of Incident, Request and Problem modules.
• Responsible for development on the ServiceNow platform to support BAU and enhancement needs for ITSM, ITBM, ITOM, CMDB and CSM modules.
• Responsible for coding, testing, implementing, maintaining and supporting changes to the application.
• Customise ServiceNow applications and facilitate the deployment of new applications and modules, configure the application user interface and configure the workflow.
• Ensure project quality to guarantee customer satisfaction.
• Ensure that the appropriate tools and processes are in place to provide a reliable and repeatable development/production environment.
• Ensure consistency of tool configuration across development, QA and production environments.
• Identify system deficiencies and recommend solutions.
• Ensure that the latest version of the ServiceNow application is implemented on time with minimal or no disruption to IT operations.
• Maintenance and continuous improvement of processes, standards, policies, work methods and tools.
• Participate in the design and implementation of ServiceNow at our customers' sites.
• Participate in workshops with functional consultants to understand and define requirements.
• Propose the most relevant technical solutions for clients.
• Carry out the mock-up of the requirements.
• Work with the ServiceNow team and business stakeholders to monitor slippage and resolve technical issues and critical path challenges.
• Continuously monitor production and end-user requirements
