Management Information Systems Specialist
EMINENTURE
Ubicación de trabajo
New Delhi, Delhi
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
Research Team Lead (Looking candidate from Data Field)
Avantika - 7827746006
Salary: upto 45,000 (Monthly)
Experience: 5+ Years
Location: Netaji Subhash Place (NSP), Delhi
Days: 5 Days (Saturday & Sunday Fixed off)
Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)
RESPONSIBILITIES:
• Manage Client’s SLA’s work for the improvement of the Team
• Ensure ongoing compliance with quality and industry regulatory requirements
• Conduct Live sampling, training, Monitoring & Assessing Processes
• Quality Monitoring - Evaluate Agent Performance
• Process Enhancement through Performance Assessment
• Standards of Quality and Compliance
• Define measurements for quality
• Criteria for Evaluation Process for Evaluation Coaching and feedback
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Numeracy skills for managing quality reports
• Writing skills for preparing reports
• Negotiating skills for handling the resources per quality performance
• Candidate must have handled blended process only
Qualification:--
• Minimum Graduate
Interested candidate can apply
