Customer Service Administrator S2 CR
Hologic, Inc.
Ubicación de trabajo
Alajuela Province, Alajuela
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
Education:
• Bachelor's degree or 3+ years of relevant experience in a corporate legal/contracting department in lieu of a bachelor's degree
Experience:
• 3+ years' experience in a sales support, contracts support, or legal support role
• Experience working with Oracle or similar system
• Experience working with SalesForce or similar system
• Experience working with and supporting sales and sales contracts in the healthcare industry is strongly preferred
• Experience working with contracts a plus
Qualifications:
• Excellent attention to detail
• Customer focused
• Outstanding interpersonal skills
• Ability to interpret contract documents
• Ability to interpret and understand complex situations
• Excellent problem solving and decision-making skills
• Demonstrated ability to prioritize and multi-task
• Ability to exercise initiative and sound judgment in a variety of situations, including recommending improvements, using data and analytics as back-up
• Demonstrated ability to meet deadlines under pressure
• Strong propensity to learn new software programs/systems
• Basic accounting or finance understanding; ability to grasp the larger picture/how all pieces interact and affect one another; good business acumen
• Demonstrated ability to work independently with minimal supervision and work well within a team
• Strong communication, interpersonal and organization skills are essential; establishes and builds relationships with stakeholders and cross-functional teams
• Demonstrated ability to maintain a positive attitude and professionalism
• Must be able to work in a fast-paced environment and adapt well to change
• Working knowledge of Adobe Standard, and Microsoft Office, especially Word and PowerPoint
• Advanced Excel skills for analytics required or ability to learn these skills
• Must be able to work in a fast-paced environment and adapt well to change
Summary of Duties and Responsibilities:
• This position is responsible to provide timely contract execution, accurate pricing set-up, price discrepancy troubleshooting and root cause resolution across all commercial divisions, using Oracle EBS and SalesForce.
• Process contract activations and executions in CPQ System (Configure/Price/Quote) and administer customer pricing in SalesForce and Oracle for assigned product division
• Execute best practices for customer contract pricing setup
• Ensure timely research, root cause resolution and response to pricing inquiries from internal and external customers in specified turn-around time, with monthly price discrepancy report as one metric to measure success in driving down price discrepancies
• Maintain an understanding of contract requirements to ensure all applicable contract obligations are met in a timely and accurate manner
• Identify and present to Management continuous improvement opportunities related to the contract activation and execution process using analytics, Excel and PowerPoint
• Interact directly with internal and external customers, Directors of National Accounts, and field sales regarding contracts (i.e. pricing, products under contract, contract requirement, etc.); provide any ad hoc reports and analyses as requested
• Support contract renewal process in partnership with Commercial Contract Specialists
• Collaborate and partner directly with the Corporate Sales organization and where required, provide direct customer interaction to ensure effective contract execution
• Cross train on other product division requirements to provide back up support to the other Contracts Support Specialists
• Work on ad hoc projects as assigned
• Participate in all required job training and development courses and seminars
• Other duties and projects as assigned by Manager
