Customer Support Specialist with Portugese (iGaming)
Coretechs
Ubicación de trabajo
Minsk
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
We are an international iGaming company with a project currently targeting India and Brazil.
We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients 24/7.
Sound like the role for you? Keep reading.
Responsibilities:
- Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat (we use the Intercom system) and emails. No calls.
- Build client trust and satisfaction through professional support.
- Collect clients’ feedback, analyze customer satisfaction and suggest ways to improve it.
- Keep open communication between the departments to resolve any issues.
- Be responsible for customer happiness and their good experience with our company.
- Other tasks.
Qualifications:
- English level: Upper-Intermediate (B2);
- Portugese level: Upper-Intermediate (B2);
- Previous experience in iGaming/Betting/Gambling spheres is a hige plus;
- Solid analytical and problem-solving skills;
- Stress tolerance;
- Readiness to learn and improve;
- Advanced interpersonal and communication skills, both verbal and written.
- Ability to listen to clients’ and your team’s needs and find solutions.
- Previous Customer Support experience is a huge plus.
Work conditions:
- Opportunity to join one of the most progressive and fast-growing IT spheres;
- Shift schedule 2/2 (12 hours shifts, day and night shifts);
- Full-time remote work;
We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity
