Commercial Manager - Hilton Garden Inn Al Waab Al Rayan City Doha...
Hilton Garden Inn, Hilton
Ubicación de trabajo
Doha
Estado de Empleo
Tiempo completo
Detalles de la oferta de trabajo
COMMERCIAL MANAGER (reporting to the Chief)
Position Purpose
To a) develop the commercial strategy that positions the hotel as the market leader within the defined competitive set, and b) execute all necessary pro-active and re-active sales, e-commerce, marketing & PR activities to exceed owner expectations in regards to revenue generation and market share.
Duties & Key Responsibilities
Lead by Example
• Lead all sales, reservations and marketing activities on property
• Be a great boss and role model for others with regards to brand-specific behaviours, self-confidence and can-do attitude
• Interview, select, on-board, supervise, coach, and evaluate Commercial team members
• Organise and provide regular commercial & sales training opportunities for TMs and HODs
• Provide a positive work environment to Commercial & Sales Team Members that allows everyone to thrive and fulfil their potential
• Ensure that all Commercial & Sales TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.
• Ensure regular & effective communication (e.g. Huddles) in own department to achieve / maintain a high level of trust & engagement
• Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within the own sales team and in the whole hotel.
• Ensure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
• Personally spend at least 30 minutes every day, giving a helping hand to another department
• Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration
• Execute duties as assigned by the Chief Host and Regional Commercial Director
Key Commercial & Sales Activities
• Analyse competitor activities and pricing strategies, trends of business by market segment, channel and GOB, and performance of existing customers
• Develop the commercial strategy for the hotel and implement ruthlessly. Monitor progress against plan and make accurate forecasts
• Schedule & execute detailed action plans to support the revenue generation in all segments and departments and beat the competition
• Show and use the passion for your brand in all sales conversations and negotiations
• Actively manage key accounts (all segments, including GCE)
• Explore and invest time on developing innovative approaches to generate revenue (including F& B) and extend customer bases
• Ensure that all rates are loaded correctly in systems / channels
• Design, gain approval for, and execute the hotel’s marketing strategy and plan for rooms sales
• Ensure that the hotel is well positioned and marketed on internet and other distribution channels, liaising closely with eCommerce
• Facilitate regular sales training for Sales TMs and TMs from other departments to help drive revenue generation in the hotel
• Work committedly with RMCC to ensure optimised rates and occupancy
• Monitor reservations activities on property as well as collaborate closely with HRCC to ensure enquiries through both channels are dealt with properly, speedily and are converted into bookings at optimal rate
What are we looking for?
A Commercial Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Strong selling skills and techniques.
• Ability to identify needs with the twin acts of probing and listening.
• Strength of character coupled with determination and self-discipline.
• High level of self-confidence, enthusiasm and initiative.
• Ability to deal with different types of people.
• Experience and exposure in sales / marketing environment.
• Hospitality qualification or work experience preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
