Outlook Mobile Tier1 Agent - English AND French
Upwork
Lieu de travail
Kinshasa, Democratic Republic of the Congo
Détails du poste
Upwork has partnered with a Multinational technology company focused on enabling digital transformation for the era of an intelligent cloud and an intelligent edge.
Our client empowers every person and organization to achieve more and to continue that mission they need a self-driven Outlook Mobile Technical Support Specialist (French and English Speaking) to help solve IT tickets and conduct application testings.
This is a terrific opportunity for professionals who are seeking long-term work with a great team! You get to work remotely (from your home office), flexible schedule/shifts, and more. If you are an Independent contractor or looking for a more flexible way to work full-time, we want to talk to you!
You will focus on:
• Providing quality support for Outlook Mobile product with relevant troubleshooting and timely updates to customers.
• Maintaining multiple virtual machines for use with testing relevant Outlook Mobile versions of the application on various iOS/Android environments.
• Identifing reproducible issues and file bug reports to include concise yet detailed information about the issue following the team’s bug reporting procedure.
• Staying informed of the latest application builds of Outlook Mobile (versions, changes, features).
• Communicating and cooperating in a multicultural environment on a distributed team.
Your profile:
• Professional Working to Native fluency in both spoken and written French.
• A strong knowledge of the English language.
• Extensive experience working as a Technical Support specialist.
• Solid background in providing solutions to IT tickets, which come in through emails/chat.
• Prior experience solving complex technical tickets.
• Strong time-management skills.
• An iOS and/or Android device capable of running the latest version of Outlook Mobile.
• Experience using virtualization software (Parallels, VMWare or VirtualBox) is a plus.
Device Requirements:
(a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement)
• Must have either:
• A PC or Laptop with the latest build of Windows 10 Operating (Preferably Windows 10 Professional) system and latest operating system updates installed.
• A Mac Desktop (Mini, Pro, etc) or Laptop with either of the latest two MacOS operating systems (Big Sur, Catalina), including latest operating system updates installed.
• A reliable internet connection with a minimum of 30 Mbps download speed and 5 Mbps upload speed.
• Direct network connections or secured password protected wireless connection. Performing work over an open wireless network connection is NOT allowed.
• A webcam and microphone (for identification purposes).
• Minimum 4 GB RAM (8 GB or higher recommended).
• Intel processor or AMD/Apple Silicon equivalent.
• At least 20GB of HDD space.
• Must have either:
• An Android phone or tablet device running Android 5.1 or higher with at least 1GB of RAM and 2GB of free space available. Device must not be rooted.
• An iPhone or iPad device running the newest two major versions of iOS with at least 2GB of free space available. Device must not be jailbroken
