Software Implementation Engineer
Philips
Lokasi pekerjaan
Bangkok
Detail Pekerjaan
Job Title
Software Implementation Engineer
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for
• Become an expert on the products of Philips.
• Manage implementation of customers from contract through launch.
• Document data requirements and process workflows.
• Develop product customization based on client requests.
• Develop project plans, track progress and monitor roadblocks during implementation phases.
• Partner internally with our technical team to optimize client implementations and resolve technical challenges, and with the product team to design ideal offering/features.
• Ensure on-time delivery of implementations.
• Keep clients and internal tech teams on track and communicate and nudge (politely!) as necessary to meet deadlines.
• Regularly report on status of implementations and potential issues.
• Help our clients learn and navigate our product and the process change it can bring; proactively ensure new clients are getting value from product of Philips.
• Identify weaknesses and failure points in current project implementation plans and spearhead process improvements.
• Contribute to the development of scalable content resources for clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client).
• Be creative; be willing to build out new approaches that help define a playbook for ongoing customer engagement and success.
To succeed in this role, you’ll need a customer-first attitude and the following
• Minimum 3 years of software implementation experience. SaaS experience is preferred. Direct healthcare experience is strongly preferred.
• Excellent project management skills and ability to collaborate across multiple internal and external stakeholders.
• Excellent written and verbal communication skills.
• Detail oriented.
• Strong analytical and critical thinking skills; strong problem solving skills.
• You have proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software.
• Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve.
• Team-oriented, doer mentality (i.e. no task is too small).
• Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment.
• Ability to travel to client sites as necessary.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you
