Credit Controller
Malia Trust
Lokasi pekerjaan
Beirut
Status Pekerjaan
Waktu penuh
Detail Pekerjaan
Job Purpose
• Responsible for assessing the credit worthiness of new and existing clients
• Responsible for monitoring the financial situation of doubtful clients, following-up to align payments with client terms
• Work closely with sales teams to ensure healthy collection rates
Perform duties in accordance with Malia Group policies and procedures
Duties And Responsibilities On Clients on cash basis - New clients:
• Approve the creation of customers' accounts for assigned companies on system: Ensure all client information is available and complete before sending approval for invoicing
On Clients on Credit basis
• Credit check new customers and open new credit accounts ensuring the company has all relevant information on debtor
• Approve excess limit or credit change
• Check the system daily for blocked orders (for client with excess limits/due invoices) and insert needed comments
On Client status change/update
• Maintain accurate and up to date client details and account records
• Handle the processing of orders requesting occasional modifications in terms of payments of clients
• Make sure that clients' accounts on Oracle & Visa client are kept updated
• Yearly/Quarterly, review all clients credit limits vs turnover and amend/propose new terms upon need
On Doubtful clients/ Unpaid
• Monitor overdue payments, anticipate developments and identify accounts which require special attention
• Follow-up closely the payment of unpaid checks. Block the account on system of doubtful client/client with returned check reception. Contact the customers to clarify/resolve pending matters before releasing client on system
• Handle disputed accounts and negotiate with clients to bring payment in line with terms
• Depending on credit/payment issue (discrepancies in account, doubtful); visit the client, with the assigned salesman and sales manager, report to GM new contract/ new terms of negotiation for approval. Amend client status on system accordingly
• Prepare payment notice to doubtful clients to be delivered by the assigned salesman and confirm delivery
• Undertake reconciliations and compile documentation for legal action as necessary
• Identify changes in payment patterns and propose action to avert indebtedness
On Collection process
• Prepare daily collection cycle for the collector, depending on need and urgency. Check previous day's report and payments done and fill the daily visit excel sheet
• Follow-up on collection requests received from sales coordinator and add to the drivers schedule
• Provide driver with delivery authorization, after checking client's background
On Collection target
• Track, daily, the collection rate by salesman. Report on daily/weekly any discrepancy to concerned supervisor and sales manager. Follow-up on corrective action taken
• Update, weekly the collection sheet and share with sales team
• Send, by the end of each month, the collection rate to the sales team
On Existing clients' financials
• Every end of year, generate, reconciliation letters for list of customers received by the external audit department
• Upon request of Business Unit Managers/following set contracts with customers, issue and print credit notes (rebates, listing fees, discounts, accruals)
On Customer Service
• Investigate client's queries and respond promptly and completely to both client and internal requests. Resolve all matters on hand in a timely manner
• Upon request of customers, prepare statements
• For contracting customers, send out monthly client statement/letters to the procurement department and sales coordinator of concerned companies
On Supervision/coaching
• Supervise the work of the collection coordinator
• Provide Credit Policy training to new joiners in the sales team
• Coach salesmen on how to deal with payment discrepancies
On Reporting and Record Keeping
• Keep record of all communication with customers
• Submit monthly Executive report to Management (target/challenges/opportunity for improvement/Outstanding issues
