Sales Manager, Worldwide Accounts (Mexico)
Hilton Corporate, Hilton
Lokasi pekerjaan
Mexico City, CDMX
Detail Pekerjaan
• **This role can be located in México City or Monterrey, Mexico***
With more than 600 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We focus on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top-selling and customer-service-focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 119 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions worldwide, right down to the local level.
What will I be doing?
As the TAM Global Sales Manager – Worldwide Accounts, you will build positive partnerships with TAM your (Total Account Management) account roster within Mexico Region. You will be committed to improving revenue and growing Hilton’s market share. You will also supervise the facilitation of the annual RFP process for your assigned accounts. You will educate both hotels and brand representatives on the assigned account roster in order to help cultivate customer business. You will also be responsible for managing and growing the group business from your accounts. Consistently striving to improve revenue, through building strong business relationships and using effective negotiation and sales techniques.
You will be the main contact for the assigned account roster, keeping both hotels and brand representatives informed about assigned accounts, and will be responsible for maintaining relationships of assigned accounts with the goal to improve revenue and increase market share into Hilton hotels worldwide.
More specifically, you will:
• Collaborate with Hilton Worldwide Sales Specialists and other valuable partners to provide total client solutions
• Present sales pitches to clients with complex needs across multiple areas of the business; providing an overall solutions approach
• Consistently build client accounts by using the organization's sales techniques and strengthening existing client relations.
• Apply sales growth techniques to drive revenue and improve client total brand usage
• Address objections by using a repositioning sales strategy or by successfully negotiating
• Incorporate a personalized approach to the organization's existing client acquisition sales techniques to improve selling performance
• Demonstrate proven understanding of sales principles and protocols to increase revenue per client, and ensure revenue targets are achieved
• Apply the best methodology in day-to-day client data management and maintaining clients' privacy, using the organization's CRM program
• Communicate hotel promotions with a high degree of ease to support client needs
• Analyze industry trends and competitors' strengths and weaknesses, and incorporating industry and client analyses to forecast future client needs
• Prospect and Develop New TAM Accounts for the CALA region.
• Pull weekly and quarterly reporting as needed for the position and as indicated by your leader.
• Be responsible for complete qualification of each account to resolve at a minimum: Yearly BTS spend potential for Hilton; Number of group events
• Establishes and maintains strong relationships with accounts.
• Lead and analyze data to drive BT and groups sales activities towards success.
• Be responsible for overall account planning strategy to facilitate growth.
• Develop and implement a focused sales solicitation plan for all Diamond, Gold, Silver and Blue accounts, as well growing relationship with these accounts.
• Develop relationship with costumers and hotels in the secondary markets of the country.
• Assists internal team during organization of HWS events with suppliers, hotels, special events, agenda and overall organization.
• Maintains GSE / Sales Force records, including call reports, meeting profiles, history, and traces.
• Support the Managing Director of Sales - Caribbean & Latin America for ad-hoc projects.
• Ensure quarterly and annual revenue and ancillary goals/targets are achieved.
• Build positive internal and external relationships to influence people.
• Set standards for leadership by example, including resourcefulness to effect change, resolve issues and ensure partnership within appropriate levels of enterprise. Overall, you will maintain the highest standards of ethical conduct and integrity.
• Evaluate and look for opportunities from a strategic perspective, to prioritize and implement plans to help meet the organization’s core strategic goals.
• Adhere to Hilton Worldwide Sales policies and procedures, standard practice instructions, anti-trust guidelines and code of ethics at all times.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
• Spanish and English (verbal and written)
• Strong customer service and interpersonal skills (verbal, written)
• Strong team problem-solving skills
• Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong negotiation skills in order to increase value for internal and external partners
• Complete discretion and confidentiality regarding critical information
• Proficient in Microsoft Outlook, MS Word, Excel
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
• Five (5) years of professional experience
• Three (3) years of experience as a hotel or above property Sales Manager handling the Business Travel Sales market and atleast one (1) year of experience handling the group market segment.
• In-depth knowledge of the hospitality industry
• Travel up to 30%
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
• Multi-property sales experience
• Experience in OnQ SM
• Experience using MicroStrategy
• Experience using SFDC
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation
