Senior Service Technician - Mexico City, Mexico
Stryker
Lokasi pekerjaan
Mexico City, CDMX
Detail Pekerjaan
What We Want
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What You Will Do
• Organize and repair the Stryker products at customers’ premises, and preview the correct diagnostic of problems in the equipment.
• Provide post-sales servicing on equipment operation and maintenance.
• Perform warranty work, upgrades, field actions, preventative maintenance, installations, deliveries billable service or any other related services required by a client.
• Make any necessary repairs to products that Stryker has registered as imported and sold.
• Send repaired devices to the customer on time set. Provide the required assistance.
• Follow all administrative duties in an accurate and timely manner, assist in the development of new service procedures, provide new product information to customers, and provide service contract options to customers.
• Responsible for registering devices to repair and equipment repaired: To register in JDE system all the devices to control product input and output of the company. In order to maintain record-keeping to repairs and shipments.
• Schedule preventive maintenance in coordination with the final customer with an active service contract
• Repair quotes: To enter all quotations in the JDE system, with the accurate cost and to find the margins in each case
• Install Operation Room equipment according to hospital (clients) configurations.
• Install Integrated Operation Rooms and provide In-Service Training to final users and Biomedical Hospital Staff.
What You Will Need
• Bachelor's degree in Biomedical, Mechanical, Electronics Engineering, Biotechnology or similar
• 3+ years of previous experience in the field with similar equipment medical devices as Stryker
• Advanced English is required (training and contact with US operations)
• Computer competency in Excel and Word
• AutoCAD knowledge is a plus
• Available to work mainly at DHL Macro Centro (Autopista Querétaro - México Km. 34.5, San Isidro, 54750 Cuautitlán Izcalli, Méx
