Customer Success Manager
CANONICAL
Località del lavoro
Burundi
Stato di occupazione
Tempo pieno
Dettagli del lavoro
Do you believe that a company's success is defined by the customer experience it offers?
So do we! This is why we're growing our customer success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications.
As a customer success manager you will:
• Onboard new Canonical customers and introduce them to our products and support processes.
• Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.
• Assist sales in identifying growth opportunities or renewal risks.
• Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
• Create campaigns targeting multiple customers through digital touch-points and activities.
