東京都でその他の求人

The CIC Helpdesk team provides support for CIC sites by helping open new sites, training local staff, and providing client support for IT services. We are looking for an early-career Helpdesk Associate to provide face-to-face service as well as remote support. Communication skills over phone, video chat, and email are important. If you enjoy problem solving and building relationships with your colleagues by helping them with their technology questions, CIC could be a good place for you!
 
ABOUT CIC
Founded in 1999 in Cambridge, Massachusetts, USA, CIC’s mission is to improve the world by helping exceptional entrepreneurs innovate better and faster. We offer carefully curated working environments that combine private, secure offices alongside shared amenities in locations across Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, and Warsaw and are growing into other cities, within the US and abroad. We currently serve 2000+ startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. The spaces are purposefully designed and built for innovation, featuring tailored workspaces such as biotech and robotics laboratories, and bring together frequent, large gatherings of the best and brightest innovators and entrepreneurs.
 
CIC currently has over a million square feet of space under lease and is actively pursuing campuses in additional cities globally, including Dublin, Tokyo, Bilbao, London, and Sydney, with plans to grow to 50 cities over the next 10 years. CIC Tokyo will officially open its doors in the summer of 2020 and is located in central Tokyo. We pride ourselves on displaying a high degree of care and accuracy in everything that we do, and we work to ensure that our clients thrive every day that they are in our space. We believe that our ability to support world-changing entrepreneurs is only as good as the people who make up our teams, and as such we are looking for people who are interested in contributing to--and improving--the way we work.  
 
We invite you to explore all our openings and learn more about our teams here - https://cic.com/jobs
 
YOUR DAY TO DAY WORK:
• Providing 1st line support for the CIC’s IP networks, WiFi, WAN, LAN, video surveillance and access control systems, and escalating non-routine issues to the next level of support.
• Developing and implementing processes that allow the identification of problems early, which can then be solved in a prompt and efficient manner.
• Responding to support tickets, phone calls, and in-person requests.
• Deploying hardware and software to new staff members.
• Training staff on CIC security policies, as well as on the use of hardware and software.
• Troubleshooting Mac & Windows computers and mobile devices.
• Troubleshooting systems such as enterprise WiFi, networks, security, and video surveillance systems (training will be provided).
 
ABOUT YOU:
• Fluent in Japanese and English.
• Has a solid knowledge of computer operations.
• Employs excellent customer service skills.
• Has experience with both PC and Mac computers.
• Has basic network setup skills (preferred but not required).
• Enjoys the challenge of technical concepts and be able to communicate those concepts at varying levels.
• Is a team player and naturally enjoys helping others, fostering positive working relationships with clients, colleagues, building management, and vendors.
• Is detail-oriented and organized, with solid time management skills and the ability to take  ownership of tasks and follow them through to completion.
• Brings a fresh perspective and new ideas.
• Is able to communicate professionally, both verbally and in writing.
• Appreciates what they do not know and knows when it’s necessary to ask more experienced colleagues for help.
 
EXPECTATIONS:
• Hours: The hours for this job are typically 9-5, however some off-hours and weekend work may be required. Our clients expect the best, and sometimes that means responding to urgent requests during non-business hours.
• Training: The new hire will be expected to participate in a 2-3 week training in the US.
• Communication: This role will be collaborating with colleagues in the US and Europe and must be able to speak and write fluently in English.
 
OUR OFFER:
• Full-time employment
• Laptop as your work tool
• Regular evaluation of your work, and salary raises every year based on performance
 
WHAT’S IN IT FOR YOU:
• Ability to work in a world-class, interdisciplinary innovation ecosystem and international community of exceptional entrepreneurs.
• Contributing to the success of a new site in a new city, a new country, a new continent for CIC!
• Stylishly-designed and sophisticated office space in the center of Tokyo.
• Fully equipped kitchen with fresh fruits, snacks, cold drinks and ice-cream in the office.
• Access to amenities like a nap room, game room, and more.
• This is a great opportunity to learn and develop skills within the innovation community at a growing company while contributing to a new site by helping to hone existing practices and processes and creating new ones.
• Access to Venture Cafe, the largest networking event in the entrepreneurial community.
• Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community.
 
If you are interested, please send your CV in English.
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

上記の文章は原文（英語）です。