Inspection & Complaint Investigations Quality Manager
Philips
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Alajuela Province, Alajuela
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Job Title
Inspection & Complaint Investigations Quality Manager
Job Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
Ensures that all products to be released comply with all the relevant safety and environmental policies and regulations by implementing requirements, conditions and enablers in the Business and site.
Overview
• Manage a team of supervisors, complaint investigators and inspection teams (Receiving , in process and final inspections).
• Monitor daily work operations and provides direction and guidance to team members and/or project teams.
• Support new product development and/or design changes in coordination with management, project leaders, & project team.
• Oversee, own, review and approve procedures and work instructions, nonconformance's, complaint investigations, inspection records, and CAPAs , as applicable.
• Position will assure that products, materials, and components will be reviewed, tested, inspected, recorded, qualified, and released.
• Position will ensure that complaints are investigated in a timely manner and in accordance with regulations and Philips procedures.
• Position will provide training to team and manufacturing as needed
• Position will participate in audits with regulators, agencies, and auditors such as FDA, Competent Authorities and notified bodies. And support post market surveillance and recall activities, as needed.
• Lead succession planning and development planning for team.
Minimum Requirements
• Advanced English
• Bachelors or master’s degree required, Engineering or Science preferred
• Typically requires a minimum of 6 years of FDA regulatory industry required (Medical Devices, Pharmaceutical , or combination thereof)
• CQE, CBA, or CQA are preferred
• Must have demonstrated ability to work with senior leaders and be able to engage/influence cross functional leadership teams
• On Site
In return, we offer you
In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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