Community Associate
CO-CREATION HUB
Localização do trabalho
Windhoek
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
As a Community Associate, you are arguably one of the most important elements when creating and scaling a co-working and community vision. As part of the community team you will be responsible for creating innovative & exciting methods to engage and manage the CcHUB Community together with the community manager.
The Community Associate will help identify and thoroughly understand the various groups of the CcHUB Community which include Startups, entrepreneurs, investors, businesses, etc. , and will drive the awareness of CcHUB projects through creative, clear and compelling methods which include but not limited to social media.
Key Responsibilities
• Help develop strategies to expand & deepen the CcHUB startup Community through various strategic community engagements, which will drive new member acquisition and create an active, engaging community.
• Identify, launch and manage community initiatives that will keep the CcHUB community engaged.
• Work very closely with the community manager and the communications team, on how to better engage our community online and create content that is relatable to the ecosystem.
• Champion events, internal and external, and ensure a seamless execution of the same.
• Manage the physical space of the community to fit the members.
• Understand & amplify the total customer experience (Create a sense of community among members ).
• Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.
• Monitor & report on feedback/online reviews, and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.
• Build relationships with members, potential members and industry professionals.
• Create a welcoming environment: onboarding and assisting community members in a friendly, patient and professional manner.
• Maintain and monitor accurate databases across various platforms (billing, customer data etc)
• Plan monthly events, hangouts, digital engagement, workshops and seminars targeted at various community members.
• Answer, screen and forward phone calls, inquiries and requests, and handle them as appropriate.
• Work with the Administrative Team to ensure space maintenance and management of the co-working space
• Should be able to work independently
