Customer Experience Agent
JABU
Localização do trabalho
Windhoek
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
Your Tasks
• Use the CRM or any other tool provided to update all information regarding individual productivity
• Serve as the main communication point for all assigned customers
• Place orders from Bokomo Sales Reps
• Ensure timely delivery and product availability for all assigned customers
• Follow-up and ensure that 100% of grievances to assigned customers are promptly resolved
• Build strong customer relationships and retain current and new customers within the assigned cohort(s)
• Ensure that customers' orders and amount/ type of skus purchased grow as per the monthly targets defined
• Collaborate with the allocated Project Team to identify growth opportunities within the territory, reactivate and train customers
• Recommend promotions and carry out surveys to understand which products are in demand, and make service-improvement suggestions
• Update customers on any news or promotions
• Prepare weekly reports on the project performance as required
• Dispatch/ support in the dispatch of Forecourt orders
• Manage all the credit-related issues with the customers
• Using call cycles, visit all customers managed
• Other additional tasks that the project requires."
Qualifications / Skills
• High school diploma;
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English and Oshiwambo
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
And, We Can Tell You More Benefits
👨👩👦👦 Teammates: We work as a community, where there will always be someone with you to help you. The team supports each other, pulling together through the busy periods and always making sure to have fun and celebrate successes.
⏰ Working hours: Usually we are from 8am to 5pm at the office, but we are a startup, we work hard and we like flexibility.
🌍 Impact on the world: At Jabu, we want to positively impact the world through our initiatives. We are changing lives and you are going to be part of it.
If after everything we have told you, you want to join us, do not hesitate! Apply for this offer!
Closing date : 3 April 2023 12:00pm
Please take note that if you do not receive feedback in 14 working days, your application was not successful
