Category Manager
BBOXX
Localização do trabalho
Rwanda
Detalhes sobre a oferta de trabalho
Who we are
Bboxx is a super platform, transforming lives and unlocking potential by providing access to essential products and services across Africa.
Bboxx has built a fully integrated operating system Bboxx Pulse®, backed by an extensive on-the-ground network to provide goods, services and utilities across Africa. We offer African households, businesses and communities a highly convenient and affordable way to access life-changing solutions, through last mile logistics and data-powered innovative financing methods.
Bboxx is championing the economic development of Africa, accelerating the transition to the digital economy and creating new markets. We are connecting both underserved rural communities and aspiring urban ones with services including clean energy, clean cooking, smartphones, and loans, enabling African consumers to unlock their potential. Bboxx is positively impacting the lives of more than 2.5 million people in 11 markets, directly contributing to 11 of the 17 United Nations Sustainable Development Goals.
Bboxx has over 3,000 staff across Africa and offices in the UK and China.
Role brief
• The role of the Category Manager is to support the Head of the Division in growing the Connect business line to become a core part of the Bboxx proposition. The Bboxx Connect product offering consists of two elements:
• Hardware: smartphones or other devices such as tablets and accessories
• Software: which enables the locking/unlocking of the phones
• Supporting with these elements, the Category Manager will work alongside the rest of the Connect Team to ensure we are delivering a competitive proposition in each of our markets and allowing our customers to connect to the mobile internet in an affordable and reliable way. The role is a combination of Product Development (40%), Technical Development (40%) and Account Mgmt (20%).
Key Responsibilities
• Product Development (40% of time)
• Be the in-house product expert for the Connect category – understand the landscape for devices (brands, models, specs) and relevant software (locking tools, apps s etc.) and use this knowledge to advise the Head of Division and OpCos on product strategy
• Collaborate with the Head of Division, Product Expansion Manager and the Connect Market Researcher to develop new products and services that would strengthen our Connect proposition
• Support the Head of Division in assessing in the business impact of new product and services offerings
• Ensure that we are implementing the best systems and processes to deliver a best in class product offering to our customers
• Technical Development (40% of time)
• Ensure that we have a suitable technical solution to deliver a reliable service to our customers and successfully manage our customer portfolios. In the short term, this means supporting with technical requests related to our PowerApps solution. Longer term, it will mean engaging with our Software Delivery team to ensure Pulse is developed in a suitable way to facilitate the growth the Connect business line.
Key tasks
• Analysing business requirements to identify new functions & features that need to be developed in the Pulse platform to enable the scaling of the Connect business line
• Working with the Head of Division to identify requirements for integrating third-party software for Connect into Pulse
• Collaborating with software development Product Owners (POs) and Scrum Masters to translate these requirements and ensure new functions and integrations are completed on time
• Account Management (20% of time)
• Work with OpCos to find solutions to problems that are escalated to Group level
Centralise the knowledge we have learned on implementing Connect across our NGUs – managing a library of documents that enable training and knowledge sharing, such as:
• Operational process maps
• Customer journey maps
• Customer and call centre best practices
• Troubleshooting guides
• Legal templates
• Training Documents
• Collaborate with the Product Expansion manager to support the onboarding of OpCos as we launch Connect in new markets
• Support the Product Expansion Manager in implementing pilots or tests of new customer propositions on an ad hoc basis, working closely with the Hardware Delivery, Software Delivery and Supply Chain teams
• Coordinate with other Group functions (supply chain, marketing, finance) on an ad hoc basis to ensure we are delivering a good service to the OpCo
