Bakery Manager
Kara’s Cupcakes
Localização do trabalho
San Francisco, CA, USA
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
Position Summary:
The Baker Manager is solely responsible for managing all business aspects of one or more Kara’s Cupcakes location; including both the bakery production and retail areas of the bakery operation. The Bakery Manager’s role encompasses all aspects of baking, retail and delivery operations, including though not limited to managing bakers, retail and driver staff by providing direction, instruction and feedback.
The Bakery Manager is also responsible for scheduling and managing in-coming and out-going deliveries and orders, understanding flow and management of all orders, vehicle schedules and check-in/check-out, maintain organization of back room and office, as well as EOD emails, POS and systems related management. The Bakery Manager will be responsible for creating process, systems and resource materials to ensure the success of the bakery and team. This also includes training, performance management and giving clear direction to all team members. The Bakery Manager will write schedules for bakers, retail and delivery drivers, as well as manage payroll and overtime.
The Bakery Manager will work directly with the Director and company Founders on the development of tools and resources for the bakery teams. He/She/They will also be accountable to ensure the customer service experience is of the highest caliber, ensuring that the highest level of care is provided to customers both in person as well as on the phones.
Qualifications:
Must be available to work weekday and weekend shifts, including regular opening and closing shifts. Must also be able to work during holiday seasons and have the ability to cover shifts on short notice
Must have a minimum of two years retail management experience
Must be familiar with scheduling, training, performance management and the fundamentals of retail store operations
Must be able to communicate clearly with managers, retail personnel, bakers, kitchen staff, and customers
Candidate must possess strong customer service skills, positive attitude, friendly, and upbeat personality with a love of cupcakes
Willingness to take direction and feedback, ability to perform closing and opening shifts duties, ability to multi task, including managing daily retail store operations and retail staff management, and serving customers in a fast paced environment.
Must have good judgment and emotional maturity
Computer Skills: MAC/PC, MS Office, and Point of Sale proficient
Other requirements:
Possess a California ServSafe Certification
Minimum age of 21
This position requires a commitment to mission, vision, and values of Kara’s Cupcakes, Inc. and work positively in making a difference for our employees, our guests, our company, and our community.
Core Competencies
Building and Maintaining Relationships – Builds cooperative relationships; skilled at relating to many different types of people including subordinates, superiors, peers, and outside parties. Shows a genuine interest in others and has sensitivity to their needs
Developing Talent – Develops individual staffs abilities by coaching, mentoring, and advising. Challenges others to improve, addresses performance problems, and grooms staff for advancement
Communicating Effectively – Expresses ideas clearly and concisely. Disseminates information about decisions, plans, and activities. Uses effective listening skills and communication to involve others, build consensus, and influence others in decision- making
Managing Change – Uses effective strategies to support organization change initiatives and leads change by example
Solving Problems and Making Decisions – Identifies, analyzes, organizes, and solves problems in a timely and effective manner. Uses input from others to make sound, timely decisions even in the face of uncertainty. Follows through.
Managing the Work – Effectively applies knowledge of policies and practices involved in core business, administrative and human resources, and customer service functions
Managing Self – Learns from own experiences and makes needed adjustments in own behavior. Has a willingness to improve and seeks feedback.
Demonstrating Values – Acts in accordance with stated company Mission, Vision, Values, and Guiding Principles and guides decisions, communications, and actions from them.
Essential Duties & Responsibilities:
Support KCI Mission, Vision, Values
Direct and coordinate team of retail and bakery staff.
Manage day to day retail store operations in accordance with KCI policies and procedures
Check and respond to incoming emails at least three times daily.
Manage costs and inventory within KCI budgets
Able to manage scheduling, training and performance management in a timely manner.
Able to manage time effectively, attend to all administrative functions, and meet deadlines.
Train, guide and support retail staff in all retail functions; including but not limited to day to day running of store, retail promotions, communication, training, performance management and coaching the retail team.
Creative problem solving and ability to work through complex challenges on a daily basis.
Manage coordination of resources between peer managers and bakeries for KaraVan and other outside events or large orders.
Ability to work productively with all levels of staff, management and customers
Communicate effectively and in a timely manner with all teams; including upward to managers and across all levels of teams and coworkers.
Understands and responds to situations with appropriate sense of urgency and good judgment.
Elevates customer experience in all assigned retail units.
Training of existing and new retail staff to ensure quality, raise product standards and build collective knowledge base.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.
The physical demands of the position include:
Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
Must be able to work in a standing position for long periods of time (up to 8 hours).
Able to reach, bend, stoop and frequently lift up to 50 pounds.
Must have the stamina to work 40 hours per week minimum
