Travel Agency Assistant Branch Manager
Globistic-21
Localização do trabalho
Swabi
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
Responsibilities of Assist. Branch Manager
The responsibilities of a Travel Agency Assist. Branch Manager are multifaceted and cover a wide range of tasks and duties related to the successful operation of the branch. As a branch manager, your role is to oversee all aspects of the branch's daily operations and ensure the efficient and profitable functioning of the travel agency which are mentoned in detail as under.
1. **Team Management:** The branch manager is responsible for managing and leading the branch's staff. This involves hiring, training, and evaluating employees, as well as creating a positive and productive work environment.
2. **Sales and Business Development:** Driving sales and revenue generation is a crucial aspect of the branch manager's role. They are responsible for implementing sales strategies, setting targets, and monitoring the performance of the sales team.
3. **Customer Service:** Ensuring high levels of customer satisfaction is essential for repeat business and positive word-of-mouth. The branch manager should emphasize excellent customer service and handle any escalated customer issues.
4. **Operational Oversight:** The manager is responsible for overseeing day-to-day operations, including reservation processes, ticketing, visa processing, and other travel-related services. They must ensure that all activities are carried out efficiently and in accordance with company policies and regulations.
5. **Financial Management:** The branch manager is accountable for the branch's financial performance. This involves creating budgets, tracking expenses, and ensuring that the branch operates within financial constraints while maximizing profitability.
6. **Marketing and Promotions:** Collaborating with the marketing team, the branch manager plays a role in implementing marketing campaigns and promotions to attract more customers and increase brand awareness.
7. **Vendor and Supplier Relations:** Developing and maintaining strong relationships with travel suppliers (airlines, hotels, car rental companies, etc.) is crucial for obtaining competitive pricing and providing a diverse range of travel options for clients.
8. **Compliance and Legal Matters:** Ensuring compliance with all industry regulations and legal requirements is essential. The branch manager should stay updated on industry changes and ensure that the branch operates in a lawful and ethical manner.
9. **Reporting and Performance Analysis:** Regularly reporting the branch's performance to higher management is part of the manager's responsibilities. Analyzing data and identifying areas for improvement are essential for optimizing operations.
10. **Risk Management:** Identifying potential risks and implementing measures to mitigate them is important to safeguard the branch's reputation and financial stability.
11. **Training and Development:** Encouraging the continuous professional development of branch employees, including staying informed about industry trends, new travel products, and technological advancements.
12. **Branch Growth and Expansion:** If applicable, the branch manager might be involved in exploring opportunities for branch growth and expansion into new markets or locations
