Project Manager - IT Operations
Genesys
Localização do trabalho
Saint John, NB, Canada
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
The IT Operations Project Manager is a part of the Global IT Operations team and will be responsible for successful delivery of their programs and associated projects, working across departments to plan and develop strategies and define the projects needed to successfully deliver the strategic objectives. The IT Operations Project Manager works across multiple projects to effectively coordinate resources, communicate to stakeholders, and ensure projects are successful in order to meet program objectives
To be successful in this role, you should have superior project management skills, along with strong communication abilities and technical aptitude.
Responsibilities
In this role, the primary responsibilities will include:
• IT Operations focused program and project management, with initiatives to include infrastructure transformation, end user experience transformation, corporate office strategy (builds/moves/closures), software governance efforts, and others.
• Accomplish strategic objectives by overseeing multiple project activities.
• Facilitate the definition of project scope, goals and deliverables
• Create strategies for risk mitigation and contingency planning
• Develop detailed project plans for the scope of the project
• Manage project budget, timelines and resource allocations
• Continually monitor and report on progress of programs to all stakeholders and team members
• Oversee project teams and manage conflict within the team
• Present reports defining program progress, problems and solutions
• Implement and manage scope changes and interventions to achieve objectives
• Other related duties as assigned
Qualifications/Skills Required And Preferred
• Domain knowledge of IT systems and concepts, such as networking, cloud platforms, software development lifecycle, process automation, etc.
• Active program/project management experience over the past 3-5 years
• Experience and comfortable in advising senior level management
• Excellent verbal and written communication, organizational and presentation skills
• Experience in process re-engineering to drive efficiencies
• Strong interpersonal skills
• Ability to effectively work with team members that have a range of expertise from technical to non-technical
• PMP certification preferred
• Bachelors degree in Computer or Information Science-related field preferred.
• Proficient in MS Project or similar project management tool; Experience with ServiceNow PPM preferred
Compensation and Benefits:
• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase
