CLINICAL LIAISON/COORDINATOR
First Health Care of Puerto Rico
Localização do trabalho
Puerto Rico
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
Responsibilities
This telehealth clinical liaison will work as a part a multidisciplinary health care team, focusing on the needs of the patient. This person would be responsible for facilitating the Telehealth sessions between patients and their clinical provider. Acts as the liaison between clinical staff and the patients before and during their medical appointments. Is responsible for the and notification of appointments scheduled to our clients and for educating clients on how to use the equipment and platforms to connect to their virtual consults.
Responsibilities and essential duties:
1. Provides technical assistance to patients on how to navigate our telemedicine and electronic record platform for their virtual medical visits and offers additional support to the medical team to conduct chart reviews for patients with upcoming medical appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries.
2. Assist behavioral health professionals during telemedicine appointments to navigate clients and staff to appropriate virtual rooms.
3. Call patients to confirm and get consent for telemedicine visits prior to their appointments.
4. Proactively supports providers and staff for upcoming virtual health initiatives, including support for possible technical issues.
5. Educates patients and their relatives on how to access and navigate patient portal and telemedicine platform. Make sure patient can connect to virtual appointment.
6. Person should be familiar with organization telemedicine and telehealth policies and keeps informed of changes.
7. Coordinate with the medical staff and therapists’ schedules for telemedicine appointments.
8. Maintain patient charts and all necessary data entry in a timely manner.
9. Completes
10. Maintain open lines of communication with patients, providers, and other areas/departments.
11. Documents in electronic record relevant clinical information.
12. Act as first contact for patient in non-emergency situations such as med refills or office appointments.
13. Person demonstrates knowledge and ability work with diverse populations in the community.
14. Complete reports monthly as to the number of services provided to meet or exceed quality measures or requirements.
15. Receives and verifies the client’s referral for coordination of appointments and requests additional information, if necessary.
16. Completes coordination of care for the clients and dependents, within the timeframes.
17. Contact clients or its relatives to notify the appointments coordinated within the timeframes.
18. Participate in meetings and activities, as required.
19. Shows appropriate communication skills, effective listening, and management skills to deal with difficult clients.
20. Keeps the specialization license and professional association membership (colegiación) effective
21. Complies with the continuing education hours that corresponds to the specialization.
22. Participates in the mandatory trainings, such as: Annual Compliance Plan and CMS guidelines and regulations.
23. Informs the supervisor or human resources of any sanction or revocation of your license that affects the practice of your profession.
24. Available to travel throughout Puerto Rico.
25. Other tasks assigned by the supervisor.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.
Qualifications
• Education: Master’s in social work, Psychology, Psychological Counseling, Mental Health Counseling, or Nursing
• Licenses: Valid and current active license for Social Work, Nursing, Psychological Counseling, Psychology, or Mental Health Counseling
• Professional associating membership (colegiación): Valid membership for Social Work and Nursing
• Relevant Work Experience: Should have at least two or more years of prior clinical experience.
• Knowledge in Microsoft Office
• Excellent communication skills
