CSG Mediation SME, One IT
Liberty Latin America Communications, Inc.
Localização do trabalho
San Juan
Status de emprego
Tempo total
Detalhes sobre a oferta de trabalho
What's the role?
The CSG Mediation SME, will support Applications and Systems (Converged Charging, mediation, and Billing). Responsible for maintaining business systems, supporting users across the organization, and developing new system reporting and automation capabilities. Drives business transformation across the organization through the customer relationship platform.
How can you add value?
Essential Job Functions:
• Assumes overall responsibility for billing procedures and analyses.
Develop and maintain documentation for all client and/or internal processes and procedures.
• Primary contact point for client’s billing interests and work toward resolution of issues/problems during mediation billing cycles.
• Translates business requirements to system requirements.
• Identify areas of automation, process improvements and be able to lead initiative to completion.
• Gathers and analyzes information and uses it to develop effective solutions to problems or situations.
• Works well within a team environment.
• Undertake BAU type application configuration changes (both functional and non-functional) and support the process of verification of such in a test, development, and pre-production environment.
• Provide first-level support for customer issues via phone calls, e-mail, or ticketing system(s).
• Provide high quality customer service in a professional, service-oriented manner using skills in active listening and problem solving.
• Respond to customers in a timely manner, with the appropriate level of priority within the stated SLA.
• Create and manage accurate tickets based on customer requests and data.
• Limited out of hours support work on scheduled activities and high severity production issues / incidents.
• Other functions may be assigned.
What do you need?
Education and Work Experience
• Bachelor’s Degree in computer science or Business Administration or equivalent.
• 2 to 3 years’ experience managing Billing application in the telecom industry with a strong understanding of core functionality and best practices.
Other qualifications:
• Understands end-to-end systems and interfaces.
• Strong written/verbal communications and interpersonal skills.
• Ability to work independently.
• Understanding of configuration and release management processes, procedures, and practices.
• Ability to troubleshoot issues discovered in automated processes.
• A sense of urgency.
• Ability to demonstrate close attention to detail.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Billing applications and all upstream and downstream applications, systems, and processes.
• Bilingual (English/Spanish).
• Ability to work unsupervised with remote and local teams.
• Willingness to take-on a variety of tasks.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency
