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Nível de conversação em japonês
N2 ou N2 equivalente habilidade japonesa
Local de trabalho
Toyama
Ocupação
Outros
Situação profissional
Empregados em tempo integral (meados de carreira)
Salário
Rendimento anual 5,000,000 ~ 6,500,000
Descrição do trabalho
We are seeking a bilingual IT Helpdesk/Desktop Engineer to join our team. We provide excellent opportunities for receiving further training, certifications, provide a flexible work-life balance solutions, career advancement and other benefits. This position will be based in Toyama prefecture. We will assist with relocation and accomodation.
Coordinate with Tokyo internal support desk along with local and US based client managers in support of the client's desktop environment for 1st & 2nd 3rd level issues
US based technology managers as the onsite poit of contact while providing support locally onsite with the client , although part of and working with on a daily basis our Tokyo team,
Follow instructions given by the Team Lead to complete regular support tasks
Troubleshoot IT desktop and other infrastructure and network-related problems as required
Alert management of potential critical situations. Monitor critical client problems until they are resolved
Set up, install, configure and test computers and tasks on schedule
Assist Team Lead by collecting information on client systems and problems faced onsite
Effectively communicate client status with Account Executives and primary engineers
Utilize systemsGo’s processes and methodologies to provide a consistent and competent level of service to the client
Actively build on IT and communication skills
Texto original (em Inglês)
Qualificações necessárias
日本での就労許可が必要です
At least 2 year or more experience in an IT end-user support or services provider environment
Experience with installing, maintaining and supporting office end user environment – PCs, Printers, etc.
Basic knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
Customer Service – Able to describe issues clearly to end users and Clients’Management. Summarise activities and results effectively communicate with clients regarding their requirements and concerns
Work effectively in teams. Follow instructions and see them to completion in a timely fashion
Able to work unsupervised and provide focused results
Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources
Business level or higher Japanese ability required
Business level or higher English ability required
A desire to further your knowledge and utilize the learning opportunities available
*Please either apply through this site or send your confidential application (with your resume attached) to me directly at: craig.cook@systemsgo.asia
Texto original (em Inglês)
Feriados/férias
13 days/year, increases every year until 22 days/year
Texto original (em Inglês)
Postado por Career Cross há 3 anos