Spa Manager - Maryland
Live! Casino and Hotel Maryland
Localização do trabalho
Hanover, MD
Detalhes sobre a oferta de trabalho
Overview:
Why We Need Your Talents
The Spa Manager must possess the ability to manage multiple projects with a high level of organizational skill and efficiency. They must demonstrate strong knowledge of office management operations, the aesthetics industry, and the ability to assist in developing and executing the business plan and growth strategy.
The Spa Manager must be a team-oriented leader who can focus the energy of the practice toward achieving company goals. The position requires an individual who is dynamic, and energetic, with a strong desire for personal achievement as well as the ability to lead, coach, collaborate, and network.
Prior to beginning employment, all new hires must provide documentation of their final doses of an approved COVID-19 vaccination (J&J is a single dose only). A booster shot is not required to begin employment. With appropriate documentation, Live! Casino will make reasonable accommodations for a disability or a sincerely-held religious beliefs.
https://www.vaccines.gov/search/
Responsibilities:
Where You'll Make an Impact:
The Spa Manager is responsible for all aspects of the practice and day-to-day operations. This includes day-to-day operational, marketing, and financial functions to ensure that daily systems are in place and operating effectively to provide superior service, and optimal practice productivity and profitability.
Patient Service
• Manages the guest experience ensuring it reflects the company culture as it applies to (but is not limited to) phones, greeting, guest interactions, wait times, consultation, coffee/snack/water, educational material, loyalty, and promotional programs.
• Knowledge of all products and services, ensuring the staff is educated, and highly trained and is communicating this information to the patients.
• Responds to all guest comments, questions, and concerns.
• Handles all guest complaints and makes appropriate decisions to remedy without compromising the integrity of company goals.
• Works to continuously improve the guest experience and look for innovative ways to provide the highest level of service.
Operations & Finance
• Designs and implements policies and procedures; oversees that all guidelines listed in the Live! Employee Handbook is upheld.
• Reviews bills for accuracy. Reconciles treatment and billing discrepancies.
• Detects and prevents any problems with spa schedule. Ensure that the spa is efficiently booked and that guests are scheduled appropriately to provide high-level care, minimal wait times, and high profitability.
• Manages inventory - maintains an accurate on-hand count of products and supplies. Orders all necessary products, supplies, and retail items while staying within the monthly budget.
• Oversees payroll and communicates with Live! leadership.
• Ability to ensure satisfaction to guest’s needs.
• Ensures that Live! standards are maintained: all equipment is in proper working order, rooms are clean, and guests are pleased.
• Develops and maintains relationships with vendors and sales reps to ensure success with products, services, equipment, and technology.
• Oversees the planning, implementation, and marketing of all monthly promotions and special events.
• Leads the team to achieve monthly sales goals.
• Is an ambassador for the spa in the community by attending local events and creating strategic partnerships.
Personnel Management/HR
• Manages all staff.
• Schedules and oversees staff meetings.
• Assists in the recruitment, supervision, and training of all staff.
• Conducts performance appraisals.
• Communicates daily, weekly, and monthly goals and coaches Team Members through development.
Skills to Help You Succeed:
• Ability to:
• Maintain visual attention and sustained mental concentration for significant periods of time.
• Create innovative strategic plans that are guest service oriented.
• Analyze and interpret marketing research and financial data.
• Strong verbal and written communication
• Flexible Schedule
• Friendly disposition
• Relationship marketing
• Confident Leadership
• Precise time management and organizational skills
• Ability to find great talent
• Financial literatcy; savvy with numbers.
Qualifications:
Must-Haves:
• Education:
• High School Diploma or GED equivalent required
• 2 or 4 year degree in Hospitality, Marketing, Business or related field is preferred
• Experience:
• 3 years of spa, hospitality, or retail experience as a manager required
• With 4 Diamond Service – upscale style and amenities property preferred
• 3 years of Outstanding Customer service required
• Experience managing budgets and exceeding targets
Physical Requirements:
• Ability to ascend and descend stairs several times a day
• Ability to sit and stand for extended periods of time.
• Use of stairs and elevators
What We Offer:
Perks We Offer You
• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!
Life at Live!
• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.
#indhigh
