Learning and Development Trainer
North Cascades Bank
Nơi làm việc
Chelan, WA, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
About The Role
North Cascades Bank has proudly served North Central Washington communities since 1986. North Cascades Bank, a division of Glacier Bank, currently has nine branches throughout the region. We are deeply rooted, involved and invested in our communities. Our vision is to better the lives of everyone in our community, and we deliver experiences to our customers that change lives every day. Working for North Cascades Bank is a challenging and rewarding career for the best and brightest bankers.
It is because of our people that we can positively impact our community, providing access for all. As a member of the North Cascades Bank community, you will work amongst a team of individuals who value financial responsibility collaboration, transparency, and leadership. If your values align with ours, we would love to see you learn and grow with us.
SUMMARY
Our growing financial institution is seeking a Learning and Development Trainer to be an integral part of our team. The successful candidate will be responsible for assisting in planning, developing, and implementing training activities for all North Cascades Bank staff. This individual will utilize standardized training curriculum to conduct comprehensive training for all newly hired Personal Bankers and Customer Service Representatives. Additionally, he/she will work with management team to identify and coordinate additional training opportunities to support professional development for all staff. Further, the selected candidate will evaluate the effectiveness of training programs and maintain training library resources, distributing materials to employees as needed.
ESSENTIAL JOB FUNCTIONS:
• Deliver comprehensive training for all newly hired Customer Service Representative (CSR) staff. Utilize standardized training curriculum, incorporating enterprise- wide best practices and procedures. Maintain and update curriculum as necessary. Measure and track individual CSR performance after initial training. Provide feedback and identify additional training opportunities.
• Assist with new employee orientation.
• Evaluate training programs and services. Provide recommendations and suggestions for improvement.
• Administer and oversee employee development plans.
• Travel to branch locations on a regular basis to support the training needs of each branch.
• Assist management in identifying training and development needs in addition to coordinating training opportunities to support the professional development of all employees. May solicit help from internal or external subject matter experts.
• Develop and implement effective training policies, procedures and programs. This includes, but is not limited to, audio-visual aids, computer presentations, manuals, workbooks, and scripts.
• Provide other administrative support as assigned, such as tracking employee training logs and management of the learning management system. Maintain calendar of employee training events and notify management of those that have not been completed.
• Establish and maintain effective communication and coordination with bank personnel and management at all branches.
• Assist employees with obtaining their Notary license. Responsible for employee Notary tracking and reporting.
About You
REQUIRED QUALIFICATIONS:
• High School Diploma or Equivalent
PREFERRED QUALIFICAITONS:
• Three to five years banking experience is required
• One to two years of experience training employees is desired
KNOWLEDGE, SKILLS & ABILITIES:
INTERPERSONAL SKILLS
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Must be able to work in a team atmosphere.
OTHER SKILLS
• Professional verbal and written communication skills.
• Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
• Strong organizational, customer service, communication and decision-making skills
• Ability to work with minimal supervision.
• Able to handle sensitive and confidential information.
• Keen attention to detail.
• Well organized with ability to prioritize and multi-task in a fast-paced work environment.
WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Ability to occasionally life up to 10 lbs.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: The pay range for this position is $26.00 to $30.00 per hour. Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time and the ability to participate in incentive plans.
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.
Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
•We are an Equal Opportunity Employer.
•Please view Equal Employment Opportunity Posters provided by OFCCP here
