Sevice Manager : Client Service
HEALTH RISK MANAGEMENT BOTSWANA
Nơi làm việc
Gaborone
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Responsibilities
• Develop and maintain Client Services as a fully-fledged business unit
• Ensure consistent and excellent application of set standards by monitoring staff performance levels, checking quality of work and recommending corrective steps
• Compile annual budget for group
• Route system related problems to relevant parties
• Generate, compile, and analyse productivity reports and statistics required as business information by the executive management
• Maintain any changes to the Client Services systems, processes, and procedures
• Maintain quality processes in accordance with ISO 9001:2008 standards
• Monitor procedures/SOP’s regulating functions performed in the group
• Apply/monitor/maintain the National Reference Pricing List or Agreed Tariff List rules/amendments to rules and benefit structure per Scheme Plan on the
Administration System
• Prioritise customer needs to ensure customer satisfaction
• Management of telephone system
