Escalations Representative
Randstad USA
Nơi làm việc
St Paul, MN, USA
Hình thức tuyển dụng
Toàn thời gian
Chi tiết công việc
Do you have experience with critical thinking and problem solving? Do you have a passion for providing the highest quality of service and support? If you answered yes to all of the above, this role may be a great fit for you! Apply here today or send your most updated resume to karen.corona@randstadusa.com for IMMEDIATE consideration.
salary: $22 - $22.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High` School
Responsibilities
• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Conducting research to resolve escalated complaints coming through a pipeline
• Connect customers to understand their issue and provide the customer with the appropriate resolution.
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
• 5-10 inbound calls/day (some outbound calls)
• Written correspondence with customers and email/written correspondence with business partners is also required
• Classify risks appropriately in case management system
• Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
Skills
• Financial Services Support (2 years of experience is required)
• Account Research
• Written Communication
• Problem Solving
• Case review
• Time Management
• Banking Operations
• Customer Service
Qualifications
• Years of experience: 1 year
• Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
